Customer Support Representative, OpenSpace

West Coast

$53-80k

The “Base Salary: range represents the low and high end of the anticipated salary range for this position across all US locations including but not limited to CA, CO, NY, WA, NV, MD, CT and RI.

Junior and Mid level

Remote from US

More information about location

Visual intelligence platform for builders

Open for applications

Visual intelligence platform for builders

201-500 employees

B2BArtificial IntelligenceAnalyticsVisualisationConstructionSaaS

Open for applications

$53-80k

The “Base Salary: range represents the low and high end of the anticipated salary range for this position across all US locations including but not limited to CA, CO, NY, WA, NV, MD, CT and RI.

Junior and Mid level

Remote from US

More information about location

201-500 employees

B2BArtificial IntelligenceAnalyticsVisualisationConstructionSaaS

Company mission

To bring new levels of transparency to construction.

Job

Company

Role

Who you are

As a Customer Support Representative, you are expected to have an intensely strong work ethic, positive demeanor, and strong organizational skills
2+ years exp of direct customer facing experience for a technically complex product
2+ years exp working in a SaaS environment
Strong customer-facing skills enabling you to professionally and effectively represent the company
Self-motivated, independent learner, eager to expand product and industry knowledge
Team player who also works well independently
Demonstrate a positive attitude and working relationship with peers and co-workers
Highly organized with strong troubleshooting and multi-tasking skills
Ability to actively listen and communicate clearly with the ability to explain complicated things simply
Experience with the construction software or construction industry is a plus but not required

What the job involves

Customer Support Representatives are experts in front-line customer support
You’ll listen, guide, train and support our customers to the best possible outcome quickly with every interaction
This is a unique opportunity to join a rapidly growing company with a strong customer and revenue base to build a world-class community of next-generation construction leaders. We have a great story to tell, our customers are changing how the world is built, and we need you to help get the word out
Accurately, efficiently, and promptly answer questions about the company’s products and/or features
Professionally resolve inquiries and issues by listening, guiding, training and troubleshooting our customers to the best possible outcome quickly
Maintain a high level of customer satisfaction in each and every interaction with our customers
Analyze and monitor key user and operational metrics to help drive improvements to our product and support offerings
Promote an environment for renewal by ensuring there are no technical barriers to the customer’s ongoing success
Cultivate an in depth understanding of the company’s technology, products, and services, including working with other teams to stay ahead of the curve on upcoming releases and betas
Collaborate effectively with all cross-functional peers on specific user-impacting issues
Support OpenSpace’s culture, assist in defining and scaling our support team

Our take

360 photos and virtual tours are nothing new. Popularly used to enhance estate agent listings, or create tours of attractions, tools such as Kuula, Panoskin, and Matterport have captured that market. But OpenSpace is applying similar technologies to another industry sector - construction.

With a simple store-bought camera attached to a hard hat, a site walk-through creates a virtual 3D replica of any space. This detailed capture, reminiscent of Google Street View, eliminates the need for site visits, saving time and also reducing risks of visitors to building sites.

Other 360 virtual tour companies will probably offer their services to construction in the future, but OpenSpace hopes to keep the lead with its superior processing speed. (Its approach creates results in just fifteen minutes as opposed to the hours or days of other systems.) It is also well-funded, so can get on with scaling the business and developing additional AI-powered technologies to keep its value up.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

14% employee growth in 12 months

Glassdoor (4.4)

Company

Funding (last 2 of 7 rounds)

Aug 2022

$9m

SERIES D

Mar 2022

$102m

SERIES D

Total funding: $200.1m

Company benefits

Employee medical, dental, and vision benefits 100% paid
Fully remote working environment
Equity for all full-time roles
Flexible time off
$500 home office budget
Paid parental leave
In-person company retreats/virtual gatherings
Employee referral program
Employer 401k matching

Company HQ

Chinatown, San Francisco, CA

Leadership

Jeevan Kalanithi

(Co-Founder & CEO)

Sold their first company, Sifteo, to 3D Robotics, where they became the President. Was also VP Product, CPO and President at 3DR.

Philip DeCamp

(Co-Founder & Chief Engineer)

Former computer vision and data visualization research scientist at MIT, where they completed their PhD.

Michael Fleischman

(Co-Founder & CTO)

After completing their PhD at MIT, they started Bluefin Labs, a company that specialized in the analysis of massive amounts of video. Twitter acquired Bluefin in one of its largest acquisitions.

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