IT Support Specialist, Mejuri
3 days a week in office (Bloor Street W, ON)
Fine jewelry brand
Be an early applicant
Fine jewelry brand
501-1000 employees
Be an early applicant
3 days a week in office (Bloor Street W, ON)
501-1000 employees
Company mission
To turn fine jewelry into an everyday occasion while working towards making a positive impact in our communities, the industry, and the world.
Role
Who you are
- Strong Foundation of IT knowledge acquired through formal experience or Schooling/internships
- A passion for solving problems and helping others
- Familiar with tools like Google Workspace, Office 365, or Slack (even as a user)
- Comfortable using Windows and Mac computers
- Organized and able to follow instructions
- Willing to learn new systems and tools
- Able to lift and move IT equipment when needed
- Reliable and able to show up on-site when required
Desirable
- Any IT certification (CompTIA A+, Google IT Support, etc.)
- Experience with IT ticketing systems (like Jira or Linear)
- Experience with Zoom rooms or Google Meets
- Some knowledge of networking (Wi-Fi, routers, etc.)
What the job involves
- Mejuri is looking for an IT Support Specialist, to join our the team. As a Level 1 IT Support Specialist, you’ll be the first line of help for our employees when they have tech issues
- You will help us keep things running smoothly, fix common problems, and help set up technology for new team members and stores
- As a Level 1 IT Support Specialist, you’ll be the first line of help for our employees when they have tech issues
- Your job is to keep things running smoothly, fix common problems, and help set up technology for new team members and stores
- Serve as an initial point of contact for users in the organization, needing technical support
- Help team members with Level 1 tech issues (computers, email, Wi-Fi, printers, etc.)
- Respond to IT support tickets and solve issues in a timely manner
- Set up laptops and other devices for new employees
- Support with account access problems and password resets
- Keep track of IT equipment like laptops, monitors, and cables
- Support basic networking issues (like if the internet goes down)
- Assist with opening new stores by helping set up internet and equipment
- Work with other teams when they have small tech needs
- Learn and follow IT processes to keep things organized
- Carry and move equipment when needed (like monitors and TVs)
- Go to nearby store locations to help with tech setups or problems
Application process
- Application deadline: October 27th 2025
Our take
Traditional jewelry retailers often target men for gifting - in part to make higher mark-ups acceptable. Mejuri, however, is putting the purchasing decision back with women with its direct-to-customer strategy. Instead of releasing large batches of seasonal pieces, Mejuri introduces only a small quantity of products each week, which allows it to translate trends and consumer feedback sentiments into its designs in a timely manner.
Having accumulated millions of visitors to its website, it is clear that Mejuri has captured a lot of interest. It has released over 1,000 designs since its launch, has an impressively long waitlist, and boasts that a large portion of its monthly transactions come from returning customers.
Despite its online focus, Mejuri has opened a number of brick-and-mortar stores across the US, Canada, and the UK. The company's current focus appears to be on this offline expansion, as it tries to push beyond its biggest markets into the other countries it ships to, as well as investing in branding and the customer experience.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2019
$23m
SERIES B
Sep 2018
$5m
SERIES A
Total funding: $29m
Company benefits
- Parental support: we offer parental leave salary top up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for all parents
- Health & Wellness: We offer you competitive medical and dental benefits, alongside a schedule that prioritizes whole health including personal days and mental health coverage
- Generous Total Rewards: Including a minimum of three weeks paid vacation for all corporate roles. And the cherry on top? A generous product discount
- Hybrid Work Environment: We believe in balance. Our corporate employees have a hybrid experience, spending three days a week (Tuesday-Thursday) as we are big believers in the value social capital provides our team members and our business. IRL time unlocks trust, creativity, innovation, career development and more
- Mejuri Passport: Your ticket to the destination of your choosing. The Mejuri Passport allows corporate employees meeting the criteria to work in any location for one month each year
Company HQ
Liberty Village, Toronto, ON
Leadership
Noura Sakkijha
(Co-Founder & CEO)Experience at CIBC as Process Analyst for 1 year, and Associate Specialist for 3 years.
Majed Masad
(Co-Founder & President)Previously an Investment Banking Partner at FirePower Capital for 7 years, and a Special Advisor for 1 year.
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