Founding Account Manager, Spade

• 5+ years of account management / customer success experience for a technical product, including responsibility for account growth and upsells
• 3+ years of experience in fintech
• Experience in high-growth startup environment
• East coast based
• As part of our commitment to health and safety, Spade requires employees to be fully vaccinated against COVID-19 as permitted under applicable law

Desirable

• As Spade's founding account manager, you will own the strategic relationship and growth trajectory for our most important customers
• You'll be responsible for optimizing implementations, driving product adoption and expansion, and building deep partnerships with customers
• Own strategic customer relationships from implementation through expansion, acting as the primary point of contact and trusted advisor for major accounts
• Drive implementation excellence by managing timelines, facilitating stakeholder alignment, and holding customers accountable to milestones
• Monitor account health by tracking implementation progress, reviewing outstanding support tickets with the CS team, and proactively identifying trends or risks before they escalate
• Accelerate account growth by identifying expansion opportunities and driving adoption of new Spade products
• Build deep executive relationships within customer organizations, understanding their roadmap, org structure, and strategic priorities
• Orchestrate high-impact customer touchpoints including QBRs
• Champion our customers internally, translating their feedback into product and roadmap insights
• Establish scalable processes for account management, creating frameworks and best practices that will support Spade's growth
• Be a cultural founder. As an early employee, you’ll play a meaningful role in defining and building our culture
• Get in on the ground floor. We’re a small but well-funded team – joining now comes with limited risk and unlimited upside
• Build the next generation of financial infrastructure. Our products will power the next wave of innovation in fintech, helping our customers deliver better, more transparent products and services to the consumer