Customer Care Consultant, Motorola Solutions

Portal Support

$40-43k

+ Incentive Bonus Plans + Employee Stock Purchase Plan

Salesforce

Entry and Junior level

Chicago

Travel Requirements: Under 10%

Office located in Schaumburg, IL

Communication software for public safety & enterprise

Be an early applicant

Communication software for public safety & enterprise

1001+ employees

B2BEnterpriseCyber SecurityTelecommunications

Be an early applicant

$40-43k

+ Incentive Bonus Plans + Employee Stock Purchase Plan

Salesforce

Entry and Junior level

Chicago

Travel Requirements: Under 10%

Office located in Schaumburg, IL

1001+ employees

B2BEnterpriseCyber SecurityTelecommunications

Company mission

To build and connect safety and security technologies in our never-ending pursuit to keep people safer everywhere.

Job

Company

Role

Who you are

Customer-focused; detail-oriented individual
A confident individual who is willing to assume responsibility
Adaptive and flexible (processes)
Ability to work and make decisions with minimal supervision
Individual contributor and team player
A new graduate with a Bachelor's degree OR a Candidate with a minimum of two (2) years experience in customer service/support
Exhibit strong ownership and follow through. Agents own the customer’s issue and drive the resolution to ensure the customer is satisfied with the end result
Strong observation and researching skills. Consultants need to research and pursue information that assists in resolving the customer’s issue
Strong determination in the face of challenges, Volume is constant and consultants must answer every call without hesitation. Our customer’s count on dependable and reliable support
Strong verbal and written communication skills
Exceptional interpersonal skills required
Experience with Salesforce (Service Cloud)
High School diploma or A new graduate with a Bachelor's degree
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

What the job involves

Our organization is focused on business to business customers who include state and local entities, federal government agencies, authorized channel partners, and resellers. Customer Care Consultants are responsible for supporting inbound calls which involve resolving a wide variety of complex customer issues
The Portal Support team is the primary point of contact for customers (internal and external) that are experiencing technical issues with various Motorola Solutions Portals. Call types include troubleshooting technical issues as it relates the Portals used by our Customers and Partners. Hours of operations are from 7am-6pm CST, with phone support from 8am-5pm, Monday-Friday
Troubleshoot and resolve customer system and access issues through cases or phone calls
Salesforce Case Management
Chat Support
Network with internal business partners in order to resolve a customer’s issues
Perform user setups as it relates to Portal access
Exercise multi-tasking skills when managing multiple systems and applications during customer interactions
Analyze and resolve moderately complex system issues
Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions
Recommend continuous process improvements within the team

Our take

Motorola Solutions is a leading provider of communication and software solutions tailored for public safety and enterprise sectors. Its extensive portfolio includes mission-critical radios, command center software and video security systems designed to enhance operational efficiency and safety.

The company's focus extends beyond mere hardware, as it emphasises integrated software solutions that facilitate communication and data management. This integration of hardware and software ensures clients can respond promptly and effectively to challenges.

Looking ahead, the company is focusing on integrating AI into its platforms, as well as developing its partnership with FIFA for the 2026 World Cup.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.3)

Company

Company benefits

Flexible work models
Paid time off
Paid parental and family leave
Health care benefits
Global wellness resources
Employee assistance programs
Rotation programs
Mentor relationships
Learning and development opportunities
Retirement benefits
Employee bonuses
Stock grants & employee stock purchase plans

Company HQ

West Loop Gate, Chicago, IL

Leadership

James J. O'Connor

(Co-Founder)

Co-founded Motorola Solutions in 1999. Founder and Chairman of Chicagoland Entrepreneurial Center and 1871. They are also the Global Head of Venture Capital and Managing Director at William Blair.

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