Customer Success Manager, VTS
$110-137.5k
OTE
$100-125k
BASE
4 days a week in office
Commercial real estate technology solution
Be an early applicant
Commercial real estate technology solution
501-1000 employees
Be an early applicant
$110-137.5k
OTE
$100-125k
BASE
4 days a week in office
501-1000 employees
Company mission
To unify owners, operators, brokers, and tenants to capitalize on opportunities revealed in every square foot of their properties.
Role
Who you are
- This role demands a self-starter who is driven by goals and thrives in a complex, fast-paced environment
- Self-Starter Characteristics: You are curious, coachable, and ready to dive headfirst into a fast-paced, goal-driven environment. Your mindset and hustle matter most, demonstrating the initiative required to manage accounts and opportunities independently
- Data-Forward Approach: You embrace new tools and want to learn how to use data to work smarter and faster, understanding how to interpret engagement metrics to inform actions
- Proven success driving pipeline generation or customer satisfaction
- You thrive on structure, love hitting goals, and excited to be part of a team that’s building something big
- You bring 2+ years of professional or experience in CRE, SaaS, sales, or customer success
What the job involves
- This role is at the front line of VTS’s growth engine
- In this expanded version of a traditional SDR role, you’re cultivating relationships and ensuring long-term customer value
- You will help identify and engage users of our Activate platform with the aim to increase their adoption of our product
- Leveraging data-driven workflows and senior leadership strategies, you’ll generate pipeline at scale, test new go-to-market strategies, and provide critical insights back to the sales and marketing teams
- At VTS, you’ll be joining a high-impact, lean team partnering in activating new revenue streams
- Drive Strategic Customer Relationships: Form lasting relationships with both property teams and senior decision makers across the country. You will be instrumental in nurturing these connections from initial contact through engagement, serving as a critical touchpoint for ongoing success
- Ensure Platform Adoption and Value: Proactively engage to monitor product utilization and ensure high adoption rates. Work independently with property teams on issues to achieve resolution. Take a prospect’s vision of their tenant experience goals and work closely with them to develop a viable plan to achieve their goals
- Leverage Engagement Data for Growth: Utilize data to automate busywork so you can focus on connection, enablement and experimenting with strategies to drive growth. This includes tracking customer engagement metrics to provide critical insights and proactively identifying key upsell and expansion opportunities within managed accounts
- Scale and Collaborate: You will learn to manage across scale, using data to identify pipeline efficiently while collaborating closely with senior leadership to generate pipeline growth
Our take
Commercial real estate is a difficult business sector to plan for, especially for the largest firms managing huge portfolios of prime office space. Marketing, leasing, data analytics and retention efforts have traditionally required an array of different solutions, often poorly integrated with one another (if at all), and decision-making is often stymied by inaccurate reporting and inflexible, clunky tools.
VTS, a leading player in the commercial real estate tech sector, seeks to change this by unifying every real estate asset and function in a single platform. Combining marketing, asset management and reporting functions into a single interface, it also delivers data insights for decision makers to inform their investment and asset strategies.
VTS's user base has grown to over 45,000 commercial real estate firms including Blackstone, Brookfield Properties, and LaSalle Investment Management, and about 60% of the US's top quality office space is managed through its platform. Having raised a significant amount of funding it is investing heavily in research and development, sourcing strategic acquisitions and hiring additional talent.
Steph
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Sep 2022
$125m
SERIES E
May 2019
$90m
SERIES D
Total funding: $304.6m
Company benefits
- Parental Leave: 16 weeks 100% paid parental leave for the primary caregiver and 6 weeks 100% paid leave for the secondary.
- Wellness: Dedicated monthly wellness events to promote physical and mental well-being.
- Exec coaching & mentorship: Extensive leadership coaching and mentorship offered through the year.
- Own a piece of VTS: Be an owner of the company you’re building with our equity packages.
- Never stop learning: VTS regularly hosts informal education sessions and provides an allowance for external courses.
Company HQ
Midtown South, New York, NY
Leadership
Nick Romito
(Co-Founder & CEO)Started his career in commercial real estate over a decade ago as a tenant rep and landlord broker at New York City’s Murray Hill Properties. Then went on to AM Properties before becoming the founder and CEO of Titan Advisors in 2009. Founded VTS in 2010.
Ryan Masiello
(Co-Founder)Started his career at Cushman & Wakefield, before getting recruited by JLL to help lead the firm’s business development efforts in New York, eventually becoming Senior Vice President.
Niall Smart
(Co-Founder & CTO)Previously co-founder and CTO at Hightower, and earlier was co-founder of Echodio, a Y-Combinator backed digital media startup that was acquired by RealNetworks in 2009.
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