Customer Growth Manager, InMoment
Experience improvement solution
Be an early applicant
Experience improvement solution
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To help clients improve experiences at the intersection of value - where customer, employee, and business needs to come together.
Role
Who you are
- You hold a Bachelor’s degree in Business Administration, Marketing, or a related field
- You have 2+ years of experience in customer success, account management, sales or a related field, preferably within the tech or SaaS industry
- Proven track record of driving revenue growth and customer success within a large customer portfolio
- Strong relationship-building and communication skills, with the ability to build and maintain strong relationships with customers and internal teams
- Strategic thinker with the ability to understand customer needs and objectives, and develop and execute strategies to drive value and ROI
- Strong problem-solving skills and a proactive approach to addressing customer challenges and driving results
- Ability to manage multiple projects and priorities simultaneously, while maintaining attention to detail and quality
- Proficiency in CRM tools such as Salesforce, and other sales enablement tools
- Results-driven and self-motivated, with a focus on achieving customer satisfaction and business goals
- Ability to travel as needed to meet with customers and attend industry events
What the job involves
- As a Commercial Customer Growth Manager, you will be responsible for driving revenue growth and customer success within our existing customer base
- You will work closely with our customers to understand their business objectives and challenges, and develop and execute strategies to drive adoption, expansion, and retention
- This role offers an exciting opportunity to leverage your expertise in customer success and account management to drive value for our customers and contribute to the growth of our organization
- Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact center)
- Integrating an AI powered approach to eliminating data silos and leveraging intelligence
- Integrating CX technology to prioritize action and inform business decisions—through self-serve or strategic advisors
- Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions
- Develop and execute strategies to drive growth within our existing customer base, focusing on revenue growth and customer success
- Build and maintain strong relationships with key stakeholders at customer organizations, including executives, decision-makers, and end-users
- Participate in regular business reviews with customers to understand their business objectives, challenges, and opportunities, and develop action plans to address them
- Collaborate with cross-functional teams, including sales, product, and support, to ensure alignment and execution of customer strategies and initiatives
- Identify opportunities for upsell and cross-sell within existing accounts to drive revenue growth
- Serve as the voice of the customer within the organization, advocating for customer needs and feedback to drive product improvements and enhancements
- Stay up-to-date with industry trends, best practices, and emerging technologies in customer success and account management
Application process
- Application Deadline: March 07, 2025
- 1. Application Review
- 2. Brief phone Chat
- 3. Hiring Manager Interview
- 4. Meet the Team
- 5. Offer
Our take
InMoment is enhancing experiences at the convergence of customer, employee, and business interests through its Experience Improvement (XI) platform. By connecting clients with the most significant aspects through a blend of extensive data, modern technology, and human expertise.
At its core, InMoment's approach prioritizes business drivers, effectively assisting clients in addressing specific challenges such as acquisition, retention, and growth. With over 2,000 brands spanning 95 countries, InMoments XI efforts have proven instrumental in helping businesses realize their maximum potential in terms of business impact.
In a recent move to bolster its capabilities, InMoment acquired ReviewTrackers, allowing InMoment users to manage a wide array of feedback, including direct surveys, social feedback, and reviews and ratings, all on one single platform. This strategic move signifies InMovement's dedication to staying ahead in the digital world, where unstructured data from customer reviews and social conversations can shape the destiny of a business.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Feb 2014
$19.8m
SERIES C
Oct 2011
$20m
LATE VC
Total funding: $57.4m
Company benefits
- Unlimited PTO - we encourage all employees to recharge! 8 Paid Holidays + 2 Floating Holidays, Your Birthday Off, Volunteer Day, Fully Paid Parental Leave up to 18 weeks
- Medical with FSA and/or HSA (which includes an employer match up to $1,500)
- Free starter membership to the GymPass app, with access to a network of gyms as well as full access to popular wellness apps such as Calm, Headspace, Meditopia, and Strava
- 401(k) Retirement matches dollar-for-dollar for the first 2%, and then 50 cents on the dollar for the next 4%. There is a 2-year vesting period for the employer contribution
- Access to financial counseling through WellCents
- New Hires are eligible for benefits on the first of the month following their hire date
- No cost life insurance, short and long-term disability
- Robust Employee Assistance Program with podcasts, training, webinars and counseling
- Autonomy - We trust our employees and offer an extremely flexible work schedule
- Fun, innovative, collaborative, and supportive working environment
- Inclusion and Diversity teams - Women of InMoment and InMovement
- Employee rewards and referral programs with generous payouts
Company values
- Human: Our employees believe in a human-centric approach to business, technology, and experiences. It is our connection with each other that makes us stand out from our competition
- Bold: Our employees move forward fearlessly, speak up for what they believe in, and challenge the status quo. They are adventurous and innovative in their constant pursuit of excellence
- Invested: Our employees are invested in the success of their colleagues and clients and committed to going above and beyond to achieve their objectives. They are committed, positive, and selfless in their pursuit to leave their mark
Company HQ
South Jordan, UT
Articles
Leadership
John J. Lewis
(CEO, not founder)Previously served as the President at ACNielsen, SMS Technology, Knowledge Networks, and Nielsen. They joined InMoment in 2019 as a Chairman before becoming the CEO in 2022.
Share this job
View 4 more jobs at InMoment