Director, InAccess Networks

• Power Factors is seeking a highly motivated and experienced Global Renewals & Novations leader to join our team
• Bachelor’s degree required
• Extensive experience in renewals within a SAAS company
• Renewable energy or industrial technology background preferred
• Demonstrated ability to build high-performing teams in a global context
• Proven track record of meeting and exceeding targets
• Execution-oriented mentality
• Strong leadership skills
• Excellent communication and interpersonal skills
• Analytical mindset with ability to derive insights from data
• Proficiency in CRM software and renewal management tools
• Ability to work collaboratively and influence cross-functional teams

• The role is responsible for building and leading two teams: Renewals and Novations. Reporting to the Chief Customer Officer, the leader will be a senior leader of the Global Customer Organization, working closely with Customer Success, Sales, Finance, SCADA Delivery and Product
• Power Factors is an integrated technology company with SAAS, hardware and services solutions. In our SCADA/EMS business, the party that manages/operates a site changes over time
• When this happens, the maintenance & support contract signed with the original operator is replaced by a new contract with the new operator. This process is called a “novation” and requires proactive management similar to renewals
• The new leader will be tasked with developing these teams from the ground up, utilizing deep expertise in the renewals process to develop an equally robust process for novations. This is a critical function for Power Factors and the Director will have the full support of the Executive Team
• Develop and execute strategies for maximizing customer renewals and reducing churn
• Develop and execute strategies for optimizing novation completion across all SCADA/EMS sites
• Build teams for each function with clear processes, systems and metrics
• Lead, coach, and mentor the renewals/novations team to achieve and exceed targets
• Collaborate with cross-functional teams including Sales, Customer Success, Finance, SCADA Delivery and Product to ensure alignment and effective execution
• Analyze renewal/novations data to identify trends and opportunities for improvement
• Build and maintain strong relationships with key customers to understand their needs and ensure satisfaction
• Provide regular reporting on performance and key metrics to senior leadership
• Stay updated on industry trends and competitive landscape to inform renewal/novations strategies

• Competitive salary according to your qualifications
• On call rotations paid extra
• Remote work with optional on-premises
• Opportunity to work in a hot industry and make an impact
• Respect of work-life balance
• Private health insurance plan
• All around knowledge of business logic
• You will have the opportunity to work closely with a highly motivated multicultural team in a dynamic and fast paced environment that provides the ground and the opportunity for international career development

Total funding: $0.3m

There are major efforts across the energy sector to take advantage of digital transformation. Renewables in particular are focusing on revenue-maximisation and income stacking instead of cultivating a dependence on subsidies, both of which require laser-tight monitoring and performance optimisation. For over two decades now Power Factors - formerly Inaccess - has been providing a digital platform for precisely this.