Staff Software Developer, Robinhood
GenAI Chatbots
Commission-free stock trading & investing app
Job no longer available
Commission-free stock trading & investing app
1001+ employees
Job no longer available
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- If you are passionate about generative AI, eager to solve complex problems, and excited by the prospect of leading key initiatives within a fast-paced and evolving company, this role is perfect for you
- Technical Expertise: Extensive experience (8+ years) in software engineering with a strong focus on chatbot development, generative models, AI/ML and natural language processing
- Cross-functional Collaboration: Proven track record of working effectively across diverse teams and disciplines, with strong communication skills that facilitate seamless integration of AI technologies into broader projects
- Leadership: Demonstrated experience in leading engineering projects and mentoring junior engineers, with a passion for fostering a collaborative and innovative team environment
- Problem-Solving Skills: Strong analytical and problem-solving abilities, with a track record of tackling complex technical challenges in a fast-paced environment
- Industry Knowledge: A strong understanding of AI chatbots in customer care is highly valued, and familiarity with the financial services industry is an added advantage
- Passion for Innovation: A deep interest in the latest AI technologies and a drive to push the boundaries of what’s possible in the customer care domain
What the job involves
- As a Staff Software Engineer in Customer Care group, you’ll play a pivotal role in shaping the future of our customer experience through cutting-edge generative AI technologies
- You’ll partner closely with our AI/ML teams and other product teams to create AI-powered chatbot solutions that transform how we support our customers
- Your contributions will be crucial in empowering us to build robust, high-quality solutions that deliver exceptional customer experience at scale
- You will have the opportunity to be at the forefront of AI innovation at Robinhood
- Your work will directly influence the way millions of people interact with our platform, ensuring they have access to timely, accurate, and empathetic support
- Design, Develop, and Deploy: Architect, build, and maintain scalable generative AI solutions that enhance our customer care experience, leveraging the latest advancements in LLMs, natural language processing and machine learning
- Collaborate Across Teams: Work alongside the AI team, machine learning platform, product managers, and CX teams to ensure our solutions are integrated seamlessly and align with company goals. You will have direct interaction with senior leadership, allowing you to influence the company’s AI technical strategy at the highest levels
- Innovate and Experiment: Lead and contribute to the ideation and prototyping of new features, experimenting with AI models to continuously improve the accuracy, responsiveness, and reliability of our chatbots
- Mentor and Lead: Provide technical leadership and mentorship to other engineers, fostering a culture of innovation and continuous learning within the team
- Ensure Quality and Compliance: Implement rigorous testing, monitoring, and security protocols to ensure our AI solutions are robust, scalable, and compliant with industry standards
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Since then, expectations have continued to evolve, with investors looking not just to lower costs, but for simpler tools, clearer information, and guidance that makes the market easier to understand.
Robinhood was built to meet those changing expectations, designed from the start as a mobile-first platform that makes investor more accessible and less intimidating for people at every stage of their financial journey. Through its app, users can trade stocks and other financial instruments while benefiting from a clean interface and built-in educational support, helping them move from curiosity to confidence without unnecessary complexity.
Recently, Robinhood has strenghtned its impact too, particularly in the UK. With the launch of AI-powered Digests within its Robinhood Cortex assistant that helps users understand what's driving stock movements in plain English, while upcoming options trading and expanded educational resources add flexibility and depth. Together, these steps position Robinhood as a platform evolving alongside its users, blending technology and education to stay ahead in an ever-changing investment landscape.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Vlad Tenev
(Co-Founder, CEO & Chairman)Studied Mathematics at Stanford University, where they met Baiju. Dropped out of a PhD to start Robinhood. Alongside Robinhood, Vlad is also the co-founder and Executive Chairman of Harmonic.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their Vlad and co-founded Robinhood in 2012. Baiju is also the Founder and CEO of Aetherflux.
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