Senior Technical Support Engineer, Veeam

• 6+ years of related technical and customer facing experience
• Excellent communication skills in both oral and written form
• Expert level understanding and experience with networking, cloud, virtualization, backup and recovery concepts
• Expert in Linux administration
• Hands-on and deep technical experience in containerization, Kubernetes architecture and troubleshooting issues with API, deployments, networking, and core components
• Deep knowledge of bash or similar linux scripting languages
• Experience with software development life cycles and upgrade patterns
• BS or MS degree in Computer Science, Engineering related program or equivalent experience in related field
• Kubernetes certifications (CKA or CKAD)

Desirable

• We invest heavily in making our products simple to use; we do the same for our team to help them be successful. Our goal is to provide a world class product and support experience to our customers
• We are looking for focused individuals who are passionate about working with our customers to not only resolve their issues but committed to their overall success
• You will be an integration architect to guide our customers on their path to success with K10. We want you to provide a customer with experience that leaves them with a smile, even when things do not go right
• Passion for perfection and helping our customers to be successful
• Effectively work across organizations including engineering, sales, and product management teams during Proof of Concept (POC), product demo for existing or prospective customers
• Contribute to technical documentation such Knowledge Base, Best Practices, Blogs, White Papers, etc., based product features, customer issue root cause analysis and internal findings
• Enhance customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolution
• Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers
• Mentor and guide other junior team members
• Participate in weekend and holiday coverage rotation
• Ability to manage time efficiently, balancing tasks and priorities