Partnership Operations Specialist, Bench
12 Month Contract, Start Date January 2025
$61.9-77.4k
OTE
Component of these earnings is made up of variable pay
Online bookkeeping for small businesses
Job no longer available
Online bookkeeping for small businesses
201-500 employees
Job no longer available
$61.9-77.4k
OTE
Component of these earnings is made up of variable pay
201-500 employees
Company mission
To help entrepreneurs and small businesses master their financial lives and focus on what they care about by taking care of their bookkeeping and taxes.
Role
Who you are
- Experience in partnerships or sales operations, with a strong understanding of channel or affiliate programs
- Commercial acumen and analytical skills to review and optimize partner processes
- Project management skills, with the ability to manage multiple projects and priorities
- Detail-oriented approach with a passion for creating structured, repeatable processes
- Proficiency with Salesforce CRM
- Strong understanding of financial concepts and reporting metrics
- Excellent written and verbal communication skills to collaborate with partners and internal teams
- Ability to thrive in a fast-paced, dynamic environment
- Self-starter with a drive to take initiative and deliver results
What the job involves
- As a Specialist, Partnership Operations, you will be responsible for managing and refining the operational processes that support Bench’s partner relationships
- Your primary focus will be on ensuring accuracy and timeliness in partner billing, revenue share tracking, and partner payouts
- You will work closely with Accounts Payable and Accounts Receivable, as well as other internal stakeholders, to ensure seamless operations
- Beyond managing day-to-day operations, you will take ownership of process improvement initiatives to create more efficient and scalable systems
- You will also manage partner records, build performance reports, and collaborate with the partner marketing team to support campaigns and events
- This role is key to ensuring operational excellence in our partnership programs, driving growth for Bench and our partners
- Optimize partnership operations: Manage and improve partner billing, revenue share tracking, and payouts, ensuring they are accurate and timely
- Process Improvement: Review existing operational processes, identify inefficiencies, and implement improvements to drive scalability and operational excellence
- Collaborate with Finance: Support finance-related inquiries from partners and ensure smooth communication between partners and internal finance teams
- Reporting and Analytics: Build and maintain reports, such as partner development pipeline and commercial performance metrics, to drive informed decision-making across the business
- Salesforce Management: Create and manage partner records in Salesforce, ensuring accuracy and consistency
- Marketing Collaboration: Work closely with the partner marketing team to facilitate marketing campaigns and events, providing operational support for partner initiatives
- Resource Management: Develop an organized system for storing and managing partner resources, such as sales enablement materials, discount histories, and promotional assets
- Documentation Management: Maintain all internal documentation related to partner operations
- Communication Liaison: Act as a key point of contact between partners and internal teams to ensure smooth communication and resolution of operational issues
- How Success is Measured
- Operational Efficiency: Partner billing, reporting, and payouts are accurate and timely, enhancing the partner experience
- Scalability: You will identify and implement automation opportunities to reduce manual tasks and improve efficiency, supporting the growth of Bench’s partnership ecosystem
Application process
- Start Date January 2025
Our take
Managing a business is a difficult task even before taking care of the complexities of the business's finances and taxes, leading to many people seeking advice from bookkeepers. However, this generally still requires a lot of financial data input from the client, often occurs offline, and can be completely unaffordable for small businesses.
Bench provides an online bookkeeping service for small businesses, offering one-on-one expert support from accountants and small business experts, in addition to other financial tools. The company focuses on facilitating seamless tax declaration for users, as well as providing general financial advice, all-in-one financial dashboards, and tools for financial statements & analytic reports.
Whilst bookkeeping services are nothing new, Bench has taken a unique approach by integrating with the likes of Shopify, Stripe, Freshbooks and Sage. This enables them to provide small businesses with a more centralized and tailored financial experience, one which has led to major funding and in 2022, a slate of key leadership hires.
Steph
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$60m
SERIES C
Jan 2018
$18m
SERIES B
Total funding: $110.7m
Company benefits
- Our HQ is in downtown Vancouver BC, where we offer hybrid and remote working opportunities.
- At Bench we share information freely and openly whenever possible
- We offer an extended benefits package that includes paid vacation, unlimited paid flex days, and full health, dental, and vision type benefits
- All Benchmates have access to Inkblot Therapy, our virtual counselling service to support mental wellbeing, and Bravely, our confidential, on-demand, 1:1 professional coaching service
- Bench has a number of Affinity Groups - groups of people who have shared identities and experiences! The purpose of these groups is to support underrepresented Benchmates and amplify their voices
Company HQ
Downtown Vancouver, Vancouver, BC
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