Revenue Operations Manager, HqO
$130-150k
OTE
+ Eligible for equity
More information about location
4+ days a week in office
Workplace experience technology
Open for applications
Workplace experience technology
101-200 employees
Open for applications
$130-150k
OTE
+ Eligible for equity
More information about location
4+ days a week in office
101-200 employees
Company mission
To enable owners, operators, and employers to create meaningful physical and digital connections with the people in the workplace.
Role
Who you are
- This is a highly collaborative position for someone who enjoys optimizing systems, improving workflows, and providing insights that directly influence revenue performance
- Bachelor’s degree in Business, Finance, or a related field (MBA preferred)
- 5+ years of experience in Revenue Operations, Sales Operations, or a related role within a SaaS company
- Proven track record of driving revenue growth and improving operational efficiency
- Strong understanding of sales, marketing, and customer success processes in a SaaS environment
- Expertise in CRM systems (e.g., Hubspot) and revenue analytics tools
- Excellent leadership, communication, and interpersonal skills
- Ability to think strategically while managing the details of execution
- Strong analytical skills with the ability to translate data into actionable insights
- You have strong critical thinking skills and experience working with senior business decision makers
- You are able to shape end-to-end business programs with articulated missions, charters, performance criteria, and stakeholder buy-in
- You are a self-starter, motivated by continuously solving hard problems
- You are adaptable, intellectually curious and ready to embrace change in dynamic environments
- You are a great communicator and negotiator able to develop shared perspectives
- You are able to drive results through indirect influence
What the job involves
- HqO is looking for a Head of Revenue Operations to act as the strategic and operational backbone of our Sales, Marketing, and Customer Success teams
- You will be responsible for optimizing our end-to-end revenue processes, ensuring alignment across sales, marketing, services, and finance
- This role will drive revenue growth, improve operational efficiency, and enable data-driven decision-making through effective strategy, systems, and processes to support growing HqO’s revenue
- Develop and execute the Revenue Operations strategy to support business growth objectives
- Align cross-functional teams (Sales, Marketing, Customer Success, Finance) on revenue goals and initiatives
- Collaborate with leadership to set revenue targets, forecasts, and budgets
- Streamline and optimize end-to-end revenue processes, including lead management, sales forecasting, pipeline management, and customer lifecycle management
- Implement best practices for lead-to-cash processes to ensure efficiency and scalability
- Identify and address bottlenecks in the sales process, reducing cycle times and increasing conversion rates
- Develop and maintain dashboards and reports to track key performance metrics across the revenue cycle
- Provide actionable insights to the leadership team by analyzing revenue data, trends, and performance
- Ensure data integrity and accuracy across all revenue systems and tools
- Oversee the management and optimization of CRM and other revenue-related tools
- Lead the implementation of new technologies and systems that enhance revenue operations and drive efficiency
- Ensure seamless integration between revenue systems and other business platforms
- Drive initiatives that enhance revenue growth, including sales enablement, territory planning, and incentive compensation
- Collaborate with Sales and Marketing to optimize the lead funnel, improve conversion rates, and reduce customer acquisition costs
- Support Customer Success in driving customer retention, expansion, and reducing churn
Our take
HqO is a real estate tech company that helps commercial property teams and employers trim operating costs and boost employee satisfaction. Its suite of tools brings together digital, physical, and personal amenities and services in a single branded space - managing things like room bookings and door access, as well as events.
It’s a fairly unique proposition, which importantly enables businesses to know precisely what cuts to make, and where. The premise has taken off, with the company landing over half of the Fortune 100 as clients, including J.P.Morgan, Dell and JLL.
HqO has also executed a number of acquisitions that indicate it’s looking to make its tools more data-rich. This is a smart strategy, as more businesses invest in employee experience as a way of attracting and retaining top talent. So there should be plenty of demand for HqO’s data-rich, comprehensive toolset to get them there.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-25% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2023
$50m
SERIES D
Apr 2021
$60m
SERIES C
Total funding: $156.8m
Company benefits
- Unlimited PTO
- 401K
- Health PPO
- Flexible Workplace Policy
- Vision & Dental Coverage
- Commuter Benefits
- Free Library & Education Courses
Company HQ
Downtown Crossing, Boston, MA
Leadership
Chase Garbarino
(Co-founder & CEO)Previously co-founded online publication CampusWord, then media company American Inno where they were CEO for nearly 7 years. Is also a board member for Technology Underwriting Greater Good (TUGG).
Cregory Gomer
(Co-founder)Co-founded American Inno, and subsequently worked as an advisor at Flybridge Capital Partners. Is also an advisor at Techstars and Babson College.
Jared Stenquist
(Co-founder)Originally a firefighter, who pivoted to found CampusLIVE, Breaktime Media, and then VentureApp.
Kevin McCarthy
(Co-founder)Previously the co-founder and CTO of CampusWord, Streetwise Media, and then VentureApp.
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