Customer Care Assistant, WeRoad
France
2-3 days a week in office
Group travel & adventure coordinator
Be an early applicant
Group travel & adventure coordinator
501-1000 employees
Be an early applicant
2-3 days a week in office
501-1000 employees
Company mission
To let its travelers find their travel companion everywhere they go, and to become the leading group travel tour operator for the Millennial generation.
Role
Who you are
- Native-level French and strong English skills (both written and spoken)
- A people-person: empathetic, patient, and solution-oriented
- Excellent communication and organizational skills, with an eye for detail
- Ability to manage multiple requests simultaneously while staying calm under pressure
- Proactive, eager to learn, and comfortable in a fast-paced scale-up environment
- A love for travel and connecting with people – you share the WeRoad spirit!
- You dream big, aim higher, and push yourself beyond limits you didn’t think possible. Challenges excite you, and you’re hungry for the next win
- You want to be part of a young, smart, and fun team that shares your passion for travel
- You thrive in a community of bold thinkers and doers who challenge and inspire each other
- You’re an entrepreneur at heart: you take responsibility from day one and move fast to make things happen
- You prefer adventure over routine and embrace the fast-paced, ever-changing ride of a scaleup
- You believe in the power of people. Our WeRoaders and Travel Coordinators are at the core of everything we do, and you’re eager to be part of something bigger
What the job involves
- Be the first point of contact for our French WeRoaders, ensuring a smooth and high-quality experience before, during, and after their trip
- Handle inbound requests across multiple channels (email, phone, WhatsApp, social media, Zendesk)
- Support travelers with booking management, payments, travel documents, and last-minute requests
- Coordinate with internal teams (Sales, Operations, Travel Coordinators) to guarantee the best customer experience
- Support Sales operations and team when needed to ensure best customer experience
- Manage FAQs, improve help center resources, and contribute ideas to optimize processes
- Act as the “voice of the customer,” reporting recurring issues and suggesting improvements
Application process
- Interview with Hiring Manager
- Final interview
Our take
WeRoad was born from the desire to bring together people who want to discover the world in small groups. Each tour has a coordinator who already knows the destination, who takes care of the logistical aspects and invites the participants to get to known each other even before departure by creating a dedicated group on WhatsApp.
The company leverages hundreds of coordinators to allow travellers to reach destinations all over the globe. It stands out from other players in the tourism space in targeting small groups aged 25-35 and 35-45, interfacing directly with travellers, and enabling them to choose their own travel "mood", in order to live the best possible experience.
WeRoad currently operates in Italy, Spain and the UK, with plans for further international expansion. Its growth and success are exemplified by £100 million in revenue in 2024 alongside 200,000 customers and 103 countries booking with it. Its next growth phase will focus on new product innovations such as WeRoadX, thematic trip planning and Weekend Trip itineraries for the Spanish and Italian markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2023
$19.6m
SERIES B
Oct 2021
$4.5m
CONVERTIBLE
Total funding: $32.1m
Company benefits
- A free WeRoad trip every year to the destination of your choice
- A great workspace, a vibrant co-working space and community (WeRoad UK office is based in East London at Huckletree)
- Opportunities to learn and build your network
- Generous paternity and maternity leave policy, with a bonus for newlyweds and new parents!
- Unlimited holiday policy
- Regular team-building events throughout the year
- Hybrid working opportunities
Company HQ
Milan, Milan, Lombardy
Leadership
Paolo de Nadai
(Co-Founder)Launched his first company, ScuolaZoo, at 19, today the largest online community of students in Italy. Also founded creative media agency ZooCom
Erika De Santi
(Co-Founder & Chief of Experience)Background in tourism marketing at travel and advertising agencies
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