Site Reliability Engineer, Payfirma
Hardware & software for online payments
Be an early applicant
Hardware & software for online payments
1-20 employees
Be an early applicant
1-20 employees
Company mission
To take the pain out of getting paid, the guesswork out of what works, put the “serve” back into service, and keep payments smart and simple.
Role
Who you are
- 8+ years in IT operations, including focused SRE or DevOps roles
- Deep hands-on experience with AWS (EC2, S3, Lambda, EKS, VPC, IAM, etc.)
- Proficiency in scripting languages such as PowerShell
- Familiarity with observability tools like Prometheus, Grafana, CloudWatch, Sumologic, AppDynamics
- Strong grasp of Infrastructure as Code (Terraform, CloudFormation)
- Solid foundations in networking, security, and database management
- Experience with APIs and file exchange interfaces
- Fluency in Agile methodologies (Scrum, Kanban)
- Excellent problem-solving and root cause analysis skills
- Strong leadership and communication, with a track record of stakeholder engagement
- Familiarity with ITIL frameworks and incident management practices
- Proficient in .NET, SQL, IIS, SSIS
Desirable
- Fintech or payments domain experience
- AWS certifications (Solutions Architect, DevOps Engineer)
- Experience managing digital certificates and secure communications
- ITIL foundational certifications
- Master’s degree in Computer Science or related field
What the job involves
- As a Site Reliability Engineer, you will be responsible for ensuring the resilience, scalability, and performance of our mission-critical systems. Acting as a guardian of uptime and operational excellence, you’ll blend DevOps expertise, automation, and cloud-native tools to ensure our platforms remain fast, secure, and available
- Welcome to KORT Payments, where innovation meets excellence! We specialize in providing a state-of-the-art omnichannel payments platform designed to make business transactions a breeze
- As we expand our presence in the U.S. market, we're excited to bring our proven solutions and innovative approach to new industries, while continuing to operate under the KORT Payments banner alongside Merrco, Payfirma, and Barnet
- Our mission? To empower businesses with top-notch capabilities in compliance, risk management, and payment processing. Our trailblazing, enterprise-grade platform, coupled with a veteran management team, ensures we stay ahead of the curve in delivering unparalleled service and satisfaction
- As a Site Reliability Engineer, you will:
- Manage reliability, availability, and performance across production systems
- Lead production releases using AWS and Azure DevOps
- Troubleshoot and resolve Tier 3 support issues; participate in on-call rotations
- Maintain and validate production and non-production environments
- Develop automation to eliminate repetitive issues and strengthen system resilience
- Build proactive monitoring and alerting solutions (e.g., AppDynamics, Sumologic)
- Conduct root cause analysis and implement permanent fixes
- Operate within ITIL best practices (incident, problem, change management)
- Ensure successful data loads and exchanges across platforms
- Process change requests through Jira Service Management, maintaining governance and compliance
- Collaborate with cross-functional teams to ensure seamless deployments
- Drive improvements in observability, tooling, and response procedures
- Manage cloud infrastructure (AWS) and CI/CD pipelines
Our take
For many businesses, accepting debit and credit card payments can be a tricky process. Payfirma is setting out to change this by offering solutions for both in-store and online card payments.
When Payfirma first launched, it entered into an already competitive market, home to a number of big-name payment processors such as WorldPay and Stripe. However, it managed to set itself apart from its rivals with its multi-channel solutions, offering an all-in-one service for in-person and online transactions. This has proven largely successful, with the company accruing significant funding to accelerate an expansion into the wider North American market.
Payfirma faces a number of challenges, not only stiff competition from the payments market but a history of boardroom struggles. The company's merger with Merrco Payments marked a fresh start in 2018, and in 2024, it rebranded to KORT Payments. If it can consolidate its progress into the US market, it stands to see impressive revenue growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
May 2015
$13m
SERIES A
Nov 2014
$1.1m
CONVERTIBLE
Total funding: $21.6m
Company HQ
Coal Harbour, Vancouver, BC
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