Customer Success Manager, FeedbackFruits
Dutch Speaker
Salary not provided
+variable commission.
Mid and Senior level
Amsterdam
Teaching and learning tools for higher education institutions
Job no longer available
Teaching and learning tools for higher education institutions
21-100 employees
B2BArtificial IntelligenceEducationLearningMachine LearningSaaS
Job no longer available
Salary not provided
+variable commission.
Mid and Senior level
Amsterdam
21-100 employees
B2BArtificial IntelligenceEducationLearningMachine LearningSaaS
Company mission
To help foster a generation of critical and empathic thinkers.
Role
Who you are
- A bachelor's degree in a relevant field (education, business, technology)
- 3-5 years of experience in Customer Success, Account Management, or a similar role, preferably in the EdTech industry
- Excellent business English and Dutch skills, both written and spoken
- Strong communication, interpersonal, and presentation skills
- Problem-solving abilities and a customer-oriented mindset
- Preferred: knowledge of trends in educational technology, pedagogical methodologies, and the education sector
- The ability to work independently, prioritize tasks, and manage multiple client relationships
What the job involves
- As our Customer Success Manager, you play a crucial role in fostering successful partnerships in higher education
- You develop lasting relationships with leading educational institutions and provide guidance on pedagogical and digital transformation. With a consultative approach, you contribute to adoption and deliver added value to our partners
- This position offers the opportunity to make a significant impact on education by integrating technology, leading to better learning experiences and outcomes for students
- You'll work closely with clients, understanding their needs, and building strong relationships while supporting our mission to shape the future of education
- As our Customer Success Manager Benelux, you are responsible for maintaining and strengthening our existing partnerships
- Our partners are key to our company's success and growth
- In this role, you serve as the bridge between our external and internal stakeholders
- The success of the Partner team has a direct impact on our company, our ability to scale, and the development of our product
- You ensure that customer churn is minimized, that our partners are enthusiastic about us and our services, and that you facilitate our community of practice to strengthen our brand in the industry
- Build and maintain strong relationships with key stakeholders by understanding their challenges and offering solutions that add value
- Oversee partner accounts, identify potential risks, and address them proactively
- Understand customer objectives and needs to identify and capitalize on upselling opportunities, ensuring a high percentage of contract renewals through effective renewal strategies
- Act as a consultant in digital transformation and pedagogy to identify and achieve mutual success
- Identify successful ambassadors and implementation successes to turn them into positive references
- Organize and lead workshops and training sessions focused on increasing adoption and awareness of our tools within departments and faculties
- Actively utilize all available tools in the Teaching and Learning System to increase awareness and drive account growth
- Consult on how the Teaching and Learning System contributes to achieving institutional goals
- Lead the onboarding process for new partners and develop a strategy that ensures successful implementation
- Create strategic account plans, including clear goals and KPIs, to ensure long-term success
- Identify (creative) opportunities to embed the implementation process across all departments of the partner institutions
- Organize and facilitate key meetings during the implementation process, such as kick-off and evaluation moments
- Work closely with Product Managers and the Support department to address technical challenges and process product feedback
- Share insights and successes with internal stakeholders to strengthen our proposition and contribute to the development of effective marketing strategies
- Collaborate with the Marketing team to develop customer case studies and work with various teams within the organization to align strategies and priorities
Our take
FeedbackFruits, an Amsterdam-based EdTech scale-up, is dedicated to crafting collaborative learning experiences for students and simplifying teaching practices for educators globally. Its platform is designed to boost student engagement and enhance teacher efficiency.
At the heart of FeedbackFruits' mission lies the development of Team Based Learning, a tool seamlessly integrated into learning management systems (LMS). This innovative solution, born out of partnerships with Deakin University and IE Business School, digitises and expands collaborative learning across all course sizes and formats. From initiation to execution, instructors can leverage its diverse features, while students thrive in an environment that nurtures autonomy.
The introduction of Team Base Learning signifies a significant achievement for RFeedbackFrutis, furthering its commitment to advancing impactful teaching techniques worldwide. With adoption spanning 39 institutions, FeedbackFruits' influence on team-based learning is palpable, showcasing its dedication to fostering collaborative educational activities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Learning Budget: Education must go on. We offer a yearly learning budget for full-time employees, and a 24h study leave
- Travel Compensation: Don’t live in Amsterdam and want to join the office? We offer a €110 monthly budget for that
- BYOD Compensation: Get €40 monthly for your personal electronic device (€1920 every 4 years)
- Free Lunches & Drinks: Daily lunch with the team and unlimited snacks & drinks
- Bike Subscription: We offer a monthly Swapfiets to all of our active fruiters
- Time Off & Volunteering Leave: Recharge and disconnect with our flexible vacation policy
- Life & Work Balance: Work from anywhere, at flexible times.
- Referral bonus: Receive a €500 bonus for every full-time position hired through referral
- Free Mental health Care: We provide free access to certified psychologists for any issues in your personal life or at work
- OpenUp Medical: Free access to certified doctors trained in lifestyle medicine, dieticians & preventative check ups
- Unique Culture: Be part of a team with a unique and diverse culture
- Pension Scheme: FeedbackFruits makes sure every employee has a pension scheme
- Free Access to Office Gym: Need a pre-office energizing warm-up? Use our office gym whenever you need it
- Birthday off: We make sure all our employees get the time to celebrate their birthday with their loved ones on with a weekday off
- Holiday Swapping: Our employees can swap 2 of their Dutch public holidays, to 2 public holidays that might better fit their personality, culture, or beliefs/religion
Company values
- Pedagogy Over Technology - We don't start with some piece of technology and then look for a solution after. We start by scouting the pedagogical landscape in search of what the next breakthrough will be and help those achieve the spread they deserve
- Thinking Over Memorisation - Education shouldn't just be the memorisation of facts. Today's fast-paced society demands that education shift gears to higher-order thinking. We all know this, but implementation is easier said than done. We design tools specifically to facilitate these skills, like collaboration and problem-solving
- Engagement Over Passivity - We believe that the key indication of educational success the measures of a student's voluntary engagement. That is why we are constantly trying to facilitate new ways for students to interact. Not just with the material, but also with their peers and teachers. Because learning works best when made collaborative
- Wisdom In The Information Age - From misinformation to rising polarisation. Events in the media and political landscape call on education to deliver the skills for a healthy democracy and society. We join in answering that call by developing the tools to help develop critical thinking
Company HQ
Westelijk Havengebied, Amsterdam, Netherlands
Articles
Leadership
Ewoud de Kok
(CEO)Graduated from the Delft University of Technology with an MSc in Sustainable Energy Technology.
Salary benchmarks
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Diversity, Equity & Inclusion at FeedbackFruits
Lydia Kronawetter (Chief of Staff)
- Our Belonging Employee Circle is an employee-led community focused on making FeedbackFruits a diverse, inclusive and equitable workplace. It is made up of employees from across the business who feel passionately about fostering a workplace where everyone feels safe to be their authentic selves. They plan quarterly actions, as well as partner with the People & Culture and management team on strategic projects.
- Each year, we survey our employees to gain a comprehensive understanding of our DE&I landscape. This helps us gauge employee sentiment about diversity and representation, equity in performance management, inclusion in company policies and culture, and sense of belonging, connection and psychological safety.
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