Technical Success Manager, Marqeta
CA$128-160k
+ Equity
Modern payment & card issuing solutions
Be an early applicant
Modern payment & card issuing solutions
1001+ employees
Be an early applicant
CA$128-160k
+ Equity
1001+ employees
Company mission
To be the global standard for modern card issuing, empowering builders to bring the most innovative products to the world.
Role
Who you are
- 5+ years of experience in a technical customer-facing role (e.g., solutions engineering, technical onboarding, or technical support)
- Exceptional communication skills - you can explain complex technical concepts to anyone orally and in writing. Your friends and family consider you their go-to person for understanding new technologies
- Ability to manage projects independently and take initiative in solving problems
- Expert proficiency in REST APIs, Secure File Transfer Protocols (SFTP), SQL, and Datadog
- Comfortable working across teams and building relationships with both clients and internal stakeholders
- A customer-first mindset—skilled at understanding customer needs and designing practical solutions
- Strategic thinker who can connect daily work to broader business goals and team priorities
- Commitment to learning and contributing to the growth of others on the team
Desirable
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
- Experience working in a financial services or payments-related environment
- Familiarity with APIs, software integrations, or payments systems.Experience with Marqeta or similar fintech platforms.Ability to read technical documentation or basic code (e.g., JSON, SQL, scripting).Background in training, enablement, or documentation
- Knowledge of customer onboarding or implementation processes in a SaaS or fintech environment
What the job involves
- We’re looking for a Technical Success Manager to join our Implementation team and play a critical role in delivering Marqeta’s cutting-edge card issuing and payments platform to new customers
- You’ll lead the technical onboarding of standardized products, support customers through implementation, and become a trusted voice both internally and externally
- This role blends product expertise, customer advocacy, and a collaborative mindset to drive long-term client success and improve our implementation practices
- If you’re motivated by building strong customer relationships, solving technical problems, and contributing to team growth, this could be the role for you
- Lead Implementations: Own the configuration and deployment of Marqeta’s standardized products and services for new customers, interfacing with everyone from full stack engineers to founder/CEOs
- Customer Support: Serve as the technical expert guiding customers through their integration journey, especially with our APIs
- Build Product Expertise: Develop deep knowledge of specific Marqeta products and services; create customer slide presentations, internal runbooks and training content to scale team knowledge
- Advocate for Customers: Provide feedback to internal teams that reflects the customer’s voice and ensures our product evolves to meet real-world needs
- Collaborate Cross-Functionally: Partner with Marqeta’s Project Managers, Product Managers, Sales, and Account Management to align and execute on client goals
Our take
Marqeta processes payments quickly, offering businesses a more straightforward way to take customer payments with its physical and virtual card solutions. The company has a string of major companies utilizing its flexible and scalable platform, including Uber, Doordash and Square.
The company is rapidly expanding in Europe, with strong growth in processing volumes and new partnerships, including major collaborations with firms like Trade Republic. It also partnered with Visa and Affirm to introduce the Visa Flexible Credential, allowing users to access multiple payment methods on one card.
With a focus on global growth and delivering innovative financial services, Marqeta is targeting new verticals and supporting underbanked businesses. With this aim, the company is on its way to deepening its impact in the fintech space and driving further innovation in payments.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
May 2020
$150m
LATE VC
May 2019
$250m
SERIES E
Total funding: $542.5m
Company benefits
- Praise: We believe in generously recognizing each other’s talents and contributions, and sharing the goodness we see
- Health and wellness: We cover your premiums for health, dental, and vision. Plus, your pet gets his/her/its own insurance, on us
- Flexible time off: We take time to relax and recharge when needed. We have unlimited time off for most employees and encourage an average of 5 weeks per year
- Marqeta paid family leave: We support all families. We offer 12 weeks of paid leave for all new parents and up to 20 for birthing parents. We also offer 4 weeks of caregiving leave
- 401k match: We invest in your future. We’ll match 50% of your contribution and up to 6% of your salary
- Meaningful equity: As owners of the company, we’re all in this together. Full-time employees will receive equity in Marqeta
- Giving back: We recognize we’re part of a larger community and encourage employees to donate their time and expertise to organizations they support
- Monthly stipend: You’ll get an additional monthly stipend on your paycheck to help fund your daily commute, cell phone, and/or internet connectivity
- Stock discount: The Employee Stock Purchase Program allows employees to buy discounted company stock
Company HQ
Northgate - Waverly, Oakland, CA
Leadership
Jason Gardner
(Founder & Board Member)Having studied at Arizona State University, worked in Management for Benettar Marble & Granite, NetManage and Gartner Group. Then founded PropertyBridge and spent 2 years at MoneyGram before founding Marqeta as CEO in 2010.
Mike Milotich
(CEO)Spent a decade at VISA, ultimately serving as SVP (Head of Corporate Finance and Investor Relations). Was also Commercial Analytics Lead for PayPal and a Senior Financial Analyst at Barclays Global Investors.
Salary benchmarks
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