Senior Business Analyst, CDL

• Extensive Business Analysis and Systems Analysis experience within complex software delivery environments
• Strong problem-solving skills with the ability to analyse complex business and technical challenges
• Experience working closely with software engineering teams throughout the software development lifecycle
• Strong understanding of application architecture, integrations, APIs, data flows and system design principles
• Ability to investigate technical issues and perform root cause analysis across multiple systems
• Comfortable reviewing code and technical documentation to support analysis and troubleshooting activities
• Excellent stakeholder management, communication and workshop facilitation skills
• Strong requirements engineering skills, including User Stories, Acceptance Criteria, BDD and Agile delivery practices
• Experience using modelling techniques and tools to document business processes, systems and solutions
• Experience using AI-assisted analysis or coding tools to support investigation, documentation and solution design
• Knowledge of Jira (or equivalent) and Agile methodologies, principles and practices
• Self-motivated, organised and adaptable, with the ability to manage multiple priorities in a fast-paced environment

Desirable

• We are looking for a technically minded Senior Business Analyst who is comfortable operating at the intersection of business analysis, systems analysis and software delivery
• The successful candidate will be expected to work closely with developers, architects and product teams to understand complex systems, investigate issues, analyse application behaviour, and help shape technical solutions
• This role requires someone who is naturally curious, willing to explore source code when required, leverage AI-assisted development tools, and rapidly build an understanding of complex platforms and integrations
• The ideal candidate will act as a bridge between business and technical teams, ensuring solutions are both technically feasible and aligned to business outcomes
• There is also a requirement to interact with clients and CDL teams across the business
• Lead business and systems analysis activities across complex change initiatives and cross-squad programmes
• Partner with Product Owners to shape, prioritise and refine the squad backlog in line with business objectives
• Elicit, analyse and document business, functional and technical requirements using appropriate techniques and modelling tools
• Work with developers, architects and stakeholders to define feasible, scalable and maintainable solutions
• Investigate complex incidents, defects and production issues, performing impact and root cause analysis
• Analyse system behaviour, integrations, APIs, data flows and application architecture to support solution design and troubleshooting
• Review technical artefacts to understand system behaviour and implementation impacts
• Break down complex business problems into well-defined user stories and deliverable outcomes
• Lead and contribute to solution design, design reviews and architectural discussions
• Leverage AI-powered analysis and engineering tools to improve productivity, investigation and solution discovery
• Facilitate Agile ceremonies and ensure work items meet agreed Definition of Ready and Definition of Done standards
• Mentor and support analysts whilst contributing to the Analyst Community of Practice and continuous improvement initiatives