Client Service Support Specialist, Deutsche Bank
Investment bank and financial services company
Open for applications
Investment bank and financial services company
1001+ employees
Open for applications
1001+ employees
Company mission
To be the leading global provider of financial solutions for demanding clients, creating exceptional value for its shareholders and people.
Role
Who you are
- Recognised bachelor (or university) degree and / or 0-2 years of (KYC) experience within the corporate financial services industry
- Experienced in client due diligence on various entity types including Multi National Corporate Clients, Funds and SPVs
- Experience in Business analyses
- Understanding of KYC, Sanctions and screening procedures, including the KYC documentation requirements and sources of information to retrieve KYC information
- Willing to work under time driven deadlines to complete KYC review cases successfully negotiating the rationale where they are right as per policy, with review teams
- Good oral & written communication skills (English is a must) to interact with (senior) management team & clients on regular basis. However, knowledge of other languages applicable to the country/region of work would be an advantage
- A team player to work with Middle Office outreach analysts, review analysts, Compliance, AFC, business line managers and stake holders in various countries
- Ability to build strong relationships with the various stakeholders
- Ability to demonstrate the Bank's values in achieving objectives
- In-depth understanding of Excel, Access and Power Point
- Teamwork
- Tenacity
- Discipline (well-organised, structured way of working)
- Client centricity
- Working under pressure
What the job involves
- The core objective of the Client Service Support Manager is to support the RTM Coverage Bankers on the coordination and completion of KYC tasks and processes for clients covered by your Coverage team(s)
- This includes: (i) working effectively with key stakeholders globally to ensure on-time completion of KYC profiles, (ii) ensure adherence to applicable internal policies and external legal/regulatory frameworks and (iii) managing and facilitating KYC related non-KYC production processes
- Support ACOs on the Account Activity Reviews (AARs) and Expected Nature and Purpose of Relationship (ENPR) process incl. coordinating supporting material to perform AARs / ENPRs
- Support ACOs in the process of New Client Adoption
- Support ACOs on drafting Tax integrity statements
- Support ACOs on drafting Plausibility statements
- Support on preparation of any Front Office related KYC requirement as part of Local Addenda
- Act as local point of contact for KYC systems in use by ACOs and escalate any issues to relevant teams (e.g. Salesforce KYC, dbSleuth, dbCLM etc.)
- Primary contact and escalation point for clients, CLM and second line stakeholders on behalf of the ACO; ownership for a dedicated portfolio of clients
- Integrated member of Corporate Coverage team, supporting ACOs on completion of KYC related subjects incl. new client adoptions, periodic review, event driven reviews and responsibility for the coordination of KYC related tasks assigned to Coverage for a given client portfolio
- Supportive to the coordination of KYC related tasks assigned to Coverage for a given client portfolio and acting as Effective Client Perimeter Management by supporting ACOs on feedback actions relating to KYC and portfolio reviews including managing and monitoring of KYC pipeline and cases at risk of being overdue/offboarded
- Ensure data consistency of the Client Perimeter
- Acting as a dedicated Corporate Coverage team representative for coordination with the central KYC Business Execution Teams (BETs) on KYC-related portfolio monitoring activities (incl. ensuring correct ACO allocation/attestation/nomination, support with Red-to-Green processes, review of Offboarding lists, following up on actions pending with Business etc)
- Give support to the preparation of KYC cases for review in full adherence with Deutsche Bank's Know Your Client Global Policy, Global KYC Key Operating Standards (KOS) and any applicable local addenda
- Working effectively with key stakeholders to facilitate completion of KYC-related tasks using strong influencing skills to ensure the mutually satisfactory resolution of key issues and that the respective responsibilities are understood, agreed and escalated where required
- Interact with various locations globally (including outsourced functions where applicable) in case of incoming KYC-related requests based on sound understanding of DB's global policies and operating principles as well as clients' respective situation
- Decisions are guided by DB's global policies, procedures and business plan; receives guidance and oversight from Senior ACO (Business) Support
- Work with key stakeholders in CLM and Coverage to follow up and chase complex cases closure in call with AFC where applicable
- Interface with AFC/Sanctions on specific issues of open cases to seek direction to close them soon and to monitor progress
- Support ACOs on monitoring portfolio of NCAs and coordinating with relevant functions KYC process to ensure prompt onboarding
- Solve static data issues
- Ensure consistent and accurate MIS on ACO and Business Unit level
- Participate in local and global projects / calls related to KYC
- Preparation of presentations and client meetings enabling the Coverage Bankers to make efficient use of sales opportunities
Our take
Despite its roots in the nineteenth century, Deutsche Bank has seen strategic transformation at countless stages to remain competitive. For example, it recently launched Vert, a new digital payments company for SMEs, in collaboration with Fiserv. As a result, the company successfully filled the gap in the market for a user-friendly, all in one solution which would enable merchants to accept payments and manage money.
The company continues to benefit from its scale and reputation. Despite ongoing criticisms, its strong European ties and a global network means Deutsche Bank is well placed to help clients navigate through geopolitical and macroeconomic shifts, something that can’t be said so confidently of its competitors. Today, it operates in circa 60 countries.
Moving forwards, the company is focused on aligning more closely to environmental, social and governance (ESG) criteria to facilitate over €500B in sustainable finance and investments between 2020 and 2025.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
11% employee growth in 12 months
Company
Company benefits
- Home office flexible work time
- Annual leave & more
- Support & Counselling
- Health insurance
- Health Check & Eye Test
- Sick pay
- Rewards and everyday benefits
- Pensions
Company values
- Integrity
- Sustainable Performance
- Client Centricity
- Innovation
- Discipline
- Partnership
Company HQ
Westend-Süd, Frankfurt, Germany
Articles
Leadership
Christian Sewing
(CEO, not founder)Joined Deutsche Bank in 1989, serving in multiple positions including Chief Credit Officer. Became CEO in 2018.
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