Project Manager, Solutions By Text
Onboarding
Enterprise texting solutions
Be an early applicant
Enterprise texting solutions
101-200 employees
Be an early applicant
101-200 employees
Company mission
To evolve the way businesses interact with their customers.
Role
Who you are
- Minimum 3+ years of applicable SaaS project management experience
- Excellent organizational and time management skills
- Experience managing multiple projects, simultaneously
- Ability to work with high levels of urgency within a high-paced, high growth, environment
- Confidence to hold cross-functional teams and customers accountable
- Self-driven with the ability to work with little supervision
- Capability to pivot unexpectedly and reprioritize workload
- Excellent verbal and written communication skills
- Knowledge of change management processes
- Bachelor’s degree desired
- PMP certification is a plus
What the job involves
- SBT is looking for a Project Manager to help drive our company’s growth into the future
- This critical role is responsible for overseeing customer onboarding projects as we bring them to a live state on our FinText 2.0
- It will include end-to-end ownership of individual customer implementations within a fast-paced, complex cross-functional SaaS environment, ensuring all stakeholders (internal, customer, and 3rd parties) are fully aligned toward a successful transition
- Oversee and coordinate customer implementation projects from the initial intake to deployment to a live state
- Coordinate internal stakeholders from business and technology units, while ensuring customers are progressing, with accountability, towards target live dates
- Create a unified customer value experience, per use case, with all phases of compliance, technical, and template themes
- Deliver thoroughly planned project outcomes with highest level of quality assurance
- Communicate effectively, internally and externally, with all stakeholders to keep all parties aligned through duration of project
- Execute onboarding plans within potentially complex technical scenarios while adhering to overall program objectives
- Take full ownership and accountability for the overall success of projects
- Maintain an ongoing record of project time allocation and level of effort
- Evaluate documentation deliverables for completeness and accuracy
- Gain a proficient understanding of SBT products and structural workflows
- Adhere to the Company's Code of Conduct/Ethics
- Create and maintain effective working relationships with other Company employees
- Ability to multi-task, prioritize, and manage time effectively
- Contribute to the professional culture within the office and the company overall
- Project a professional and appropriate company image in all dealings with clients, vendors, business partners
- Ensure security of information in all matters pertaining to company, customer, and partner
- Contribute to the overall professional culture
Our take
Business text messages are an increasingly popular tool for marketing and communication, with proven high returns on investment and increased customer engagement. However, adding SMS capabilities into existing company operations can be complicated. Solutions By Text supplies an enterprise texting solution to enable companies to adopt communication and marketing by text, and reach more customers more effectively.
Solutions By Text was founded in 2008, and stands out for being the only compliance-first enterprise texting solution. Its range of products includes Two-Way Texting, Pay By Text, and Verify By Text - as well as business tools - and it also supplies consulting. The company’s services are grounded in compliant logic and led by regulatory direction, and are simple to employ as they may be integrated into a company’s existing software platform.
Solutions By Text serves an impressive list of clients including leading banking and auto finance brands. The company has seen good investment that will fuel its growth and increase the adoption of its solutions across the consumer finance lifecycle. It has also launched embedded payments within its texting platform through a collaboration with Nuvei Corporation, demonstrating the company's desire to keep enhancing its offering.
Freddie
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (2 rounds)
May 2024
$110m
GROWTH EQUITY VC
Nov 2021
$35m
LATE VC
Total funding: $145m
Company benefits
- 20 Days PTO
- 401k (3% Matching)
Company HQ
Farmers Branch, TX
Leadership
Danny Cantrell
(Co-Founder)Former CEO of the company. Co-Founder of Powered By Text, and former Founder and CEO of Ministry by Text. Also founded Marketing Response Solutions.
Mike Cantrell
(Co-Founder)Former President of the company. Co-Founder and COO of Powered By Text. Previously the National Director of Customer Acquisition for Bally Total Fitness.
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