Technical Implementation Specialist, Wisedocs
+ Stock options
AI processing for medical documents
Be an early applicant
AI processing for medical documents
21-100 employees
Be an early applicant
+ Stock options
21-100 employees
Company mission
To erase the headache of manual work to create a more positive experience for insurance companies, legal firms, healthcare providers, and their claimants.
Role
Who you are
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
- 2+ years of experience in technical implementation, API integration, or a similar role
- Proficiency with API protocols (e.g., REST, SOAP) and knowledge of common programming languages (e.g., Python, JavaScript) is highly preferred
- Strong problem-solving skills and the ability to work independently as well as in a team environment
- Excellent communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders
- Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and project management tools (e.g., Jira) is a plus
What the job involves
- The Technical Implementation Specialist will be responsible for the successful deployment, integration, and customization of the Wisedocs solution
- This role involves hands-on technical work, including API integrations, custom configurations, troubleshooting, and support
- The ideal candidate is a tech-savvy problem-solver with strong analytical skills and a deep understanding of technical solutions, integration, and customer success
- We’re looking for someone that is genuinely excited about problem solving for customers and who has a strong balance between providing technical solutions while communicating in a concise, engaging way
- You are excited by the prospect of joining a startup and all of the excitement and career possibilities that come with that
- Manage the technical implementation working closely with the customer and internal teams
- Configure, deploy, and troubleshoot systems to meet customer-specific requirements
- Oversee API integrations, ensuring smooth data flows between systems
- Develop, manage, and maintain API connections to integrate systems seamlessly
- Collaborate with development teams to identify and resolve integration issues
- Ensure APIs are set up securely and optimized for performance
- Serve as the technical point of contact during implementations, addressing questions, troubleshooting issues, and providing expert advice
- Train customers and end-users on customized features, helping them maximize the value of our solution
- Collaborate with Customer Success, Sales, , Product, Engineering, and other teams to ensure implementations align with customer needs and project timelines
- Document configuration processes, integrations, and customizations for internal and customer use
- Contribute to the development of implementation best practices and workflows, continuously improving our delivery process
- Monitor and analyze implementation performance metrics, using insights to improve future projects
Application process
- Round 1- Getting to Know You: Meet our People & Culture team for a friendly chat. We'll learn about your background, aspirations, and what makes you tick. We'll also provide you with in-depth insights into the opportunity at hand
- Round 2 - Meet the Hiring Manager: Gain valuable insights from the Manager of Implementations
- Round 3 - Technical Skills: Tech Fundamentals with a Wisedocs' Technical Leader, including a live technical challenge
- Round 4 - Final Round with Senior Leadership: They'll share their vision for the company and the role you'll play in our ongoing success
Our take
Wisedocs was born out of frustration with one of the healthcare administration's most cumbersome tasks: medical record management. Its automated processing software tackles this head-on, aiming to contribute to better overall healthcare by freeing up valuable manpower and time currently spent on paperwork.
Wisedocs has successfully developed an AI-powered solution that demonstrably outperforms traditional methods of handling unstructured medical documents. Hence, the company streamlines the process of clinician notes, medical briefs, records, assessments, and discharge summaries.
Backed by prominent investors, Wisedocs successfully launched in the US in 2022, followed by the opening of a new American headquarters to support its growing US customer base. This was followed by further funding in 2024. It believes its product can significantly reshape the American healthcare and insurance landscape, where streamlining paperwork and unlocking critical data are major concerns.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 6 rounds)
Aug 2024
$3.3m
EARLY VC
Jan 2024
$9.1m
SERIES A
Total funding: $19.3m
Company benefits
- Healthcare: 100% company paid healthcare benefits. Benefits across health, dental, vision, and extended services plus sick days
- Vacation: Generous paid time off for all employees to ensure you can step back and avoid burnout and stress
- Remote-First: A flexible remote-first work environment with a large office space in the heart of downtown Toronto to use as you see fit
- Stock Options: We offer you stock options so your investment in your career will pay off
- Referral Bonus: We reward those who refer great team members our way. Get a referral bonus for successful onboarding
- Events: Gather regularly for fun activities as a team completely sponsored by Wisedocs
Company HQ
Downtown Toronto, Toronto, ON
Articles
Leadership
Connor Atchison
(CEO)Previously served in the Canadian Armed Forces Infantry before moving into Healthcare Administration within the Armed Forces.
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