Client Services Manager, Roku
Performance
$73-141k
Office located in Santa Monica, CA
Convenient and affordable TV streaming players
Job no longer available
Convenient and affordable TV streaming players
1001+ employees
Job no longer available
$73-141k
Office located in Santa Monica, CA
1001+ employees
Company mission
To provide its users with a more convenient and cost effective way of watching the programs they love.
Role
Who you are
- This individual will have a passion for marketing and advertising sales, particularly pre-sales, and will be closely aligned with other sales team members and cross-functional groups
- 3+ years experience, preferably in digital media, client services, or sales support at an ad tech company or agency’s media planning team
- Deep knowledge of programmatic advertising, preferably paired with hands-on DSP experience, is required
- Previous digital account management or agency experience preferred
- Experience working with common digital platforms for performance – Facebook Ads Manager, Google Adwords, Google Analytics, etc. – is a plus
- Reporting intelligence with tools such as Salesforce, Excel, Tableau, and Looker
- RFP, pre-sale experience required
- Analytical, project management, deadline-driven, and process-oriented personality
- Strong desire for collaboration, creative brainstorms and proactive client engagement
- This position requires strong communication skills and strong attention to detail, in a fast-paced sales environment
- Proficient at PowerPoint
- Familiar with commercial digital ad serving tools for video and display such as DFP and SpotX
- Self starter, comfortable working in fast-paced, growing environment
- Support open & honest communication line with all Account Executives (may need to balance the competing needs of multiple Account Executives at the same time)
- You’re comfortable dealing with nuance and complexity, while always being clear and articulate when communicating with clients
What the job involves
- The Client Services Manager (CSM) role is a strategic partner to Account Executives within the Media & Entertainment Advertising business
- This position plays a key role in translating our customers’ performance marketing objectives into data-driven and effective advertising packages
- This team member is integral in helping the sales team to maximize strategic solutions, which has a direct impact on our ability to deliver on and exceed client’s marketing and advertising expectations
- A core function of this role is to be a strategic and trusted partner to advertisers; identifying challenges, prescribing solutions, and consulting on implementation
- Your primary objective is to drive advertiser interest and engagement with the Roku platform, in partnership with Account Executives
- Serve as the lead day-to-day POC for advertiser/ad agency relationships pre-sale efforts, inclusive of, but not limited to, understanding client’s marketing objectives, preparing the RFP response, maintaining SFDC records, inventory checks, driving strategy, collecting collateral (research & marketing) and submitting the deal for internal approvals
- Be comfortable presenting insights, data & campaign metrics during client meetings and/or QBRs
- Support pitch process, meetings and client office hours
- Support Account Executives on client guidelines, best practices, terms & partnership agreements
- Work alongside AE’s and marketing team to collaborate on the creation of client facing materials: from presentations to RFP decks that can be delivered as complete solutions achieving all client needs; to partnering with marketing and research teams to pull information to ensure collateral tells the appropriate story to clients
- Organize research and track competitive information, market/industry knowledge on a daily/weekly basis for designated clients
- Identify opportunities for Betas, New Offerings and support GTM efforts with Product Marketing
- Collaborate with ad sales Account Executives on new business sales presentations and QBRs, thoughtful & creative media plans, and custom ideation, including leading the charge on upsells
- Be able to sell through the rationale of each campaign recommendation for the Account Executive to deliver to the client and be grounded in research and data to ensure it achieves client marketing objectives
- Own IO processing, workflows and pipeline management
- Partner with all cross-functional pod members, especially Account Managers to ensure that the proposed campaign elements are being accurately delivered on
- Provide support to and complete additional projects as directed by AE/management
Our take
According to Nielsen data, the average streamer spends over seven minutes searching for something to watch. Streaming services use customers' viewing history to make suggestions, but these are limited to programs licensed for that particular service.
Roku provides an integrated streaming service that offers TV channels, movies and third-party streaming services, resulting in an all-in-one streaming platform. The service can be accessed through a variety of customized subscription packages and fees.
Roku stands out in the streaming industry by bringing many competitors together in one package. The startup provides further innovative services such as a weekly TV series named 'Roku Recommends' which uses first-party data to recommend essential viewing to users. Alongside funding filmmakers through its "Change Makers Program", Roku also acquired its own original library of shows through its acquisition of now-defunct Quibi's library in 2021. After successful collaborations with TCL and Hisense, the first in-house "Roku Television" was released in 2023, further exemplifying the streaming company's wider ambitions in the media sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2016
$45.5m
LATE VC
Nov 2015
$45.5m
SERIES H
Total funding: $247.8m
Company benefits
- Medical, wellness and financial benefits
- Unlimited paid time off policy
- Work from home opportunities
- Free snacks and access to the company fitness center
Company HQ
Newhall, San Jose, CA
Leadership
Anthony Wood
(Founder & CEO)Studied Engineering at Texas A&M before founding their first company in 1986. They held VP roles at both Adobe and Netflix.
Salary benchmarks
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