Collections Specialist, SAPI
More information about location
1 day a week in office (Shoreditch, London)
Liquidity-as-a-Service for Payment Companies
Be an early applicant
Liquidity-as-a-Service for Payment Companies
21-100 employees
Be an early applicant
More information about location
1 day a week in office (Shoreditch, London)
21-100 employees
Company mission
We build, tailor and fund custom financing products. In essence, we offer an all-encompassing API for business credit products. Our mission is to provide liquidity for the global payment ecosystem.
Role
Who you are
- If you're organised, proactive, and confident in communicating with customers and external partners, we’d love to hear from you
- Prior experience in collections, payments, or customer support environment - preferably 4-5 years)
- Analytical experience - preferable
- Strong communication skills – written and verbal
- Comfortable working with data and CRM tools (e.g. Notion, HubSpot, Jira or similar)
- A proactive mindset – you spot problems early and get stuck in to help solve them
- Organised and reliable – you’ll be juggling multiple accounts and priorities
- Team player with a genuine interest in helping customers find the best outcome
- A high school diploma or equivalent, as well as a bachelor's degree, is a plus
What the job involves
- We’re on the lookout for a Collections Specialist to join our growing Collections team
- This role plays a key part in keeping our collections operations running smoothly day-to-day, while also helping us improve the way we work as we grow
- Managing outbound communications to customers via email, phone and SMS
- Supporting the prep and review of accounts being referred to our external collections partner (VL)
- Maintaining clear, accurate and up-to-date records on our internal collections board
- Helping to answer account-related questions from internal teams
- Building strong working relationships with external agencies to ensure timely follow-ups
- Assisting in the implementation of new processes and providing feedback to improve them
- Following up on failed payments or broken payment arrangements
- Analysing payment trends and flagging early warning signs to the team
- Supporting internal handovers from customer support when payment issues arise
- Helping to keep collections outreach templates up to date and aligned with our tone of voice
- Making sure we stay compliant with company policies and relevant regulations
Salary benchmarks
Our take
Not only is trust in large financial institutions at an all-time low, but traditional banks also lack flexibility. A new financing method, lending as an embedded tool, greatly benefits SMEs, but it is underdeveloped and under-utilised.
SAPI provides platforms with the tools to grant and service loans to their merchants. The company facilitates merchants’ growth by building and maintaining a tailored, fully funded loan program, absorbing all the complexity and financial risks.
The company is backed by several famous angels, unicorn founder-turned-investors, and many of London’s top venture funds (including Pareto Holdings, Nadav Ben-Chanoch, Jon Oringer, and Edward Lando). SAPI’s platform is well fitted to be a leader in the emerging embedded finance investment market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
40% female employees
Company
Funding (1 round)
Mar 2024
$10m
EARLY VC
Total funding: $10m
Company benefits
- Fully flexible working hours (our core hours are 11 am to 4 pm, but outside of these you decide if you thrive AM or PM)
- Hybrid - 1 day per week in our London office (Shoreditch) - we trust you and we're sure you'll do great work from home
- Generous parental leave - we want all Sapients to feel supported in terms of being there for their family
- 6 weeks of remote work throughout the year - feel free to travel, visit friends or family you might have abroad or simply recharge by working from home during this time
- Full access to LinkedIn Learning - we believe a culture of learning is paramount to the success of every Sapient, so you can benefit from more than 100,000 courses on a variety of topics to nurture your growth
- Full access to Calm - your well-being and overall mental health are of utmost importance to us, so we are keen to ensure you feel supported in this regard
- 30 days holiday allowance additional to bank holidays - we're keen to make sure you have time to rest and enjoy life outside work
Company HQ
London, UK
Leadership
Mai Le
(CEO)Has owned a variety of businesses including Cover Letter Library, Vietnam Inbound, and Next Speech. Former Investment Banking Associate at Goldman Sachs, and was a Content Creator at qLearning Applications GmbH.
Alexis van Lennep
(CCO)Former VP in Applied Analytics at AlixPartners, Quant Analyst at Smarkets, and worked in Investment Banking at Morgan Stanley. Previously worked as an Assistant Lecturer at Carnegie Mellon University in Rwanda, and was a Researcher at the University of Oxford.
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