Employee Relations Manager, HIVED
More information about location
3-5 days a week in office (Shoreditch, London)
The first 100% electric and AI-powered delivery company
Open for applications
The first 100% electric and AI-powered delivery company
101-200 employees
Open for applications
More information about location
3-5 days a week in office (Shoreditch, London)
101-200 employees
Company mission
There’s parcel delivery. And then there’s HIVED. We’re building the most-loved delivery network at scale, powered entirely by electricity, for a delivery experience you can actually look forward to: fast, reliable and uncomplicated.
Role
Who you are
- This is a role for someone who thrives in a fast-paced, operational environment and is comfortable working across different sites in London
- Proven experience in an Employee Relations or People Advisory role, ideally within a logistics, warehousing, or operational environment
- Strong working knowledge of UK employment law, especially in disciplinary, grievance, and absence management processes
- Experience conducting investigations and resolving complex ER cases with a fair, consistent, and legally sound approach
- Confident coaching and advising managers at all levels, particularly in high-pressure, fast-paced environments
- Excellent communication and interpersonal skills with the ability to influence, build trust, and work cross-functionally
- Strong analytical and reporting skills to identify ER trends and support continuous improvement
- Comfortable working independently, across multiple sites, and occasionally outside of standard office hours to support shift-based teams
- Experience mentoring junior HR colleagues is a plus
What the job involves
- We’re looking for a hands-on Employee Relations Manager to join our People team
- You’ll play a critical role in shaping the employee experience for our team (120+ FTEs across different depots, growing to 170+ by year-end) and supporting our depot and HQ teams with expert advice on employee relations (ER) matters
- You'll be the first point of contact for ER issues on the ground, partnering with managers to foster a positive, compliant, and fair workplace culture
- You’ll also take the lead on investigations, policy development, training, and case tracking
- Lead on all ER matters within, including disciplinary, grievance, attendance, and performance-related cases
- Conduct thorough investigations into misconduct, complaints, and absence issues, ensuring fair outcomes and documentation
- Act as a key point of contact for operational employees seeking support on ER concerns
- Partner with legal advisors and senior leadership on complex or high-risk cases
- Provide pragmatic, legally compliant advice to managers to ensure consistent ER practices across all sites
- Ensure full compliance with UK employment law, company policies, and ethical standards across the company
- Maintain and update ER-related policies, processes, and toolkits in collaboration with the People team and legal partners
- Monitor ER case trends and identify systemic issues, making recommendations for proactive interventions or policy changes
- Lead formal ER procedures, ensuring procedural fairness and legal robustness at every step
- Act as a trusted advisor to managers, providing coaching on performance management, conflict resolution, and managing conduct issues
- Deliver engaging training sessions on ER topics such as managing investigations, handling difficult conversations, and absence management
- Build manager confidence and capability in handling day-to-day ER matters effectively and empathetically
- Advise on operational HR practices absence tracking, and probation management to support fair and efficient workforce planning
- Develop and oversee structured processes for probation periods, helping managers set clear expectations and make informed decisions
- Support change initiatives across depot operations, ensuring ER practices align with HIVED's people strategy and values
- Collaborate with the wider People team to share insights from the field and align on continuous improvements in policy, process, and communication
- Maintain accurate records of all ER casework using internal tracking tools
- Analyse data and produce regular reporting for senior leadership, highlighting trends, risks, and improvement areas
- Share insights across teams to drive accountability and culture improvements
- Hybrid working set-up with in-person time expected at both our Shoreditch office and North Woolwich based depot
Salary benchmarks
Our take
Parcel delivery currently relies on fossil-fuel powered vans for the most part — and they pollute the air we breathe, emit large amounts of CO₂ and congest our cities. At the same time, customer service is notoriously poor, unethical business practices are rampant, and the technology is outdated. HIVED offers an alternative: 100% electric delivery, cutting emissions by up to 76%.
The company's technology is so efficient, it can match – or sometimes even be cheaper – than the current high-emission carriers. HIVED has fundamentally set itself apart from larger competitors by cutting their emissions by 76%, which will be a significant advantage as the UK is witnessing a green economic boom in the wake of the coronavirus pandemic.
The industry's expansion grew to $141.05 bn globally in 2025, which will undoubtedly be underpinned by a push towards sustainability. HIVED is well-positioned to capitalise on this, particularly if it can maintain its current high standards off the back of its impressive 2025 Series B investment round.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Team energy
"People are hard-working and humble, and try to seek the positive side in every challenge thrown at us. Successes are celebrated together wherever..."
Funding (last 2 of 4 rounds)
Jul 2025
$42m
SERIES B
Oct 2024
$2.7m
EARLY VC
Total funding: $60.6m
Company benefits
- Dynamic working environment with a diverse and driven team
- Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role
- 25 days of holiday allowance plus public holidays
- Wellbeing initiatives, including 3 wellbeing days in addition to holiday allowance
- Subsidised Private Medical Insurance including dental, vision & mental health therapy
- Team lunch provided once a week
- Enhanced maternity/paternity/adoption policy as day 1 right
- Cycle to work scheme
- Bi-annual performance reviews and tailored development plans
- Competitive salary + EMI options scheme
- Annual compensation review
- Community volunteer days
- Quarterly team socials and annual sports day (HIVED Olympics)
- Dog friendly office and depots
Company HQ
London, UK
Articles
Leadership
Mathias Krieger
(Co-Founder & CPO)After graduating King's College London, co-founded outdoor advertising startup Vanvas where they served as CEO until co-founding HIVED in 2021.
Murvah Iqbal
(Co-Founder & CEO)After graduating King's College London, also co-founded outdoor advertising startup Vanvas. Has previously been Head of Marketing at Archie's and Key Account Manager at PAVE London.
People progressing
Megan McDonnell joined HIVED as Founder’s Associate & Marketing Manager and rose to become Head of Brand & Marketing, guiding the company’s marketing strategy and brand growth.
Kevin grew from a Bicycle Courier into a Revenue Protection Manager, progressing through operations, customer success, driving efficiency and customer experience improvements.
Diversity, Equity & Inclusion at HIVED
- At HIVED, we believe diversity enhances innovation and strengthens our team. We are proud to employ people from a wide range of ethnic backgrounds, religions, sexual orientations, gender identities, nationalities, educational experiences, ages, and health/ability backgrounds. When we asked our team to describe HIVED in three words, the ones that came up most were ambitious, collaborative, and inclusive - values we strive to live every day. We are committed to fostering an environment where everyone feels valued, respected, and empowered to thrive. We actively seek to learn, listen, and improve our practices to ensure fair opportunities in hiring, career development, and workplace culture. Our journey is ongoing, but we are dedicated to building a workplace where individuality is celebrated, inclusion is intentional, and equity is embedded in how we work.
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