Revenue Operations Manager, Common Room
Equity available
Customer intelligence platform
Job no longer available
Customer intelligence platform
101-200 employees
Job no longer available
Equity available
101-200 employees
Company mission
To put companies in the driver's seat of the modern customer journey by helping them tap into the product usage trends, social intent, and community conversations that fuel growth.
Role
Who you are
- 5-7+ years of experience in RevOps, Sales Ops, or a related role at a B2B SaaS company. Bonus points if you have prior experience in the GTM tooling space!
- Strong analytical skills and experience with reporting on funnel metrics across systems and within Salesforce
- Hands-on experience with Chili Piper, Outreach, HubSpot, and Common Room or similar tooling
- Ability to manage multiple projects, prioritize effectively, and execute with minimal oversight
- A problem-solver mindset: if you see an issue, you take the initiative to fix it
What the job involves
- Our Revenue Operations team is focused on driving efficiency, transparency, and predictability across the customer lifecycle
- We need a Revenue Operations Manager who thrives on turning GTM data into actionable insights, optimizing processes, and ensuring our tech stack scales with us
- This role will report to the Head of Revenue Operations
- This role is execution-heavy with clear opportunities for ownership
- 1. GTM Analytics & Reporting (Primary Focus)
- Own reporting on sales & post-sales performance, identifying bottlenecks in lead conversion, deal velocity, retention, and expansion
- Build and refine dashboards that give leadership real-time visibility into pipeline health, win/loss trends, and customer lifecycle performance
- Develop actionable insights to drive improvements in AE and CSM efficiency
- Support forecasting and revenue modeling by ensuring our data is structured and reliable
- 2. Sales & Post-Sales Process Optimization
- Streamline lead routing, account assignments, and handoff processes between Sales, Implementation, and CS
- Help refine our GTM motions by ensuring operational consistency within and across teams
- Partner with CS to improve visibility into expansion and retention data
- 3. Tech Stack Ownership & Automation
- Manage and optimize key GTM tools for scale, including Salesforce, Outreach, HubSpot, Common Room, and Chili Piper
- Ensure data hygiene and process integrity across systems
- Work on integrations and automation to reduce manual work for Sales and CS
- 4. Cross-Functional Execution & Collaboration
- Support GTM teams in executing operational initiatives that improve efficiency, from sales processes to customer success workflows
- Drive initiatives that improve rep productivity and revenue team efficiency
- Act as a trusted advisor to GTM teams, ensuring they have the tools and insights they need to execute effectively
Our take
Today, organizations are increasingly influenced by their user communities and advocates who provide feedback across various channels. The challenge lies in aggregating and acting upon this feedback efficiently, and Common Room is tackling this issue by providing a "high-intensity signal" that helps organizations make sense of community interactions.
Common Room is an intelligent community growth platform that helps companies foster stronger connections with their communities by bridging the gap between organizations and their people. Its goal is to leverage community engagement as a competitive advantage, facilitating user interactions and gathering valuable product feedback.
With a broad target market that encompasses organizations of all sizes and industries, Common Room is well-positioned to address the growing need for improved community engagement solutions. Its innovative approach to connecting organizations with their community, along with successful funding rounds, suggests a promising future in the evolving landscape of software and community engagement.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2022
$52m
LATE VC
Mar 2021
$32.3m
SERIES B
Total funding: $104.9m
Company benefits
- Full coverage health, dental, and vision insurance
- Unlimited paid time off and paid holidays
- 401(k) self contribution program
- Stipend to make your workspace shine
Company HQ
Central Business District, Seattle, WA
Leadership
Linda Lian
(Co-Founder & CEO)Previously a Senior Product Manager at Amazon. They also worked as an Associate at Madrona Venture Group and as a Senior Financial Analyst at Lookout.
Viraj Mody
(Co-Founder & CTO)Previously worked in Engineering roles at Microsoft, Dropbox, and Convoy.
Tom Kleinpeter
(Co-Founder & Chief Architect)Previously co-founded the personal music streaming service Audiogalaxy in 2008 and served as the CTO until it was acquired by Dropbox in 2012. They also worked in multiple Engineering roles at Dropbox.
Francis Luu
(Co-Founder & Designer)Previously worked at Facebook and Microsoft.
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