CRO Specialist, Solace
Patient advocates for navigating healthcare
Be an early applicant
Patient advocates for navigating healthcare
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To bring humanity back to healthcare by empowering patients, improving outcomes, and restoring the promise of the US healthcare system.
Role
Who you are
- A collaborative partner who enjoys working across multiple functions and can prioritize a large backlog of work
- A strategic operator who can think holistically about the funnel while staying curious and detail-obsessed in execution and logic
- Comfortable balancing speed with rigor — you know when to test, when to wait, and when data isn’t ready
- Motivated by ownership, iteration, and measurable improvement
- 3–4 years of hands-on CRO experience, ideally in a lead-gen or sales-assisted funnel
- Experience collaborating with cross-functional partners (e.g., product, design, analytics) to deliver seamless, high-impact tests
- Ability to uncover patient needs through qualitative research and turn those insights into experiments that improve the patient journey
- Proficiency in data interpretation, reporting, and optimization; comfortable using dashboards or pulling reports to drive insights
- Strong understanding of A/B testing, experimentation design, and statistical significance
- Proficiency in Webflow, with the ability to independently build and iterate
- Familiarity with experimentation tools such as Statsig (or similar)
- Comfort collaborating in design tools like Figma
- Strong organizational skills and the ability to manage multiple tests simultaneously
- A bias for action — you move fast, make sound decisions, and thrive under tight timelines
What the job involves
- As a CRO Specialist at Solace, you’ll be responsible for systematically improving how patients move through our funnel — from their first website visit to when they show up for their physician appointment
- This is a deeply hands-on position. You’ll collaborate closely with channel managers, product, design, and data to design, launch, and analyze experiments that improve CTR’s, booking rates, show rates, and overall funnel efficiency
- This is not a “button color” role; it’s about diagnosing real user friction, designing thoughtful tests, and translating learnings into durable growth
- You’ll work directly in Webflow and Statsig, help shape experimentation strategy across the funnel, and bring rigor to how Solace tests, learns, and scales
- Own conversion optimization across key funnel surfaces, including paid and organic landing pages, intake flows, and pre-visit touchpoints
- Own funnel-level qualitative research by recruiting and interviewing patients, synthesizing insights into testable hypotheses, and ensuring learnings are shared across the team
- Collaborate cross-functionally with Product, Data, and Design to align experimentation with broader company goals
- Maintain a prioritized CRO backlog tied to business outcomes, not idea volume
- Partner closely with channel managers (Meta, Google Ads, etc.) to ensure message alignment across the entire funnel
- Build and ship experiments directly in Webflow
- Design, launch, and analyze experiments in Statsig
- Translate experiment results into actionable insights and clear recommendations for stakeholders
- Stay abreast of industry trends and best practices in the CRO space. Continuously seek opportunities to enhance the patient and advocate experience through innovative strategies and technology
- Help evolve Solace’s experimentation culture by improving frameworks, documentation, and decision-making standards
- What Success Looks Like:
- A steady cadence of high-quality experiments that lead to measurable improvements in CTR, booking rate, and show rate — ultimately creating a more seamless patient experience and a team with deeper insight into patient needs
Our take
The US healthcare system is complex and difficult to navigate. This leaves many patients overwhelmed with paperwork and insurance claims, and struggling against limited provider availability.
Solace has set out to tackle this issue, by connecting patients with expert healthcare advocates. These professionals, including former doctors and nurses, offer support and guide patients through their healthcare challenges.
With substantial funding to its name, Solace is in a position to expand its services, grow its network of advocates, and enhance coverage across Medicaid and private insurance plans. Alongside a partnership with Medicare, Solace aims to make healthcare advocacy more accessible and continue empowering patients with expert support.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Apr 2025
$60m
SERIES B
Aug 2024
$14m
SERIES A
Total funding: $74m
Company HQ
Centennial, Redwood City, CA
Leadership
Jeremy Gurewitz
(Co-Founder & CEO)Previously a VP at Literati and Imperfect Foods. Prior to that, they were a Senior Manager of Growth at Man Crates and an Associate Portfolio Manager at Lord Abbett & Co.
Sara Sargent
(Co-Founder & CPO)Previously the Head of Brand at Synthesis and Literati. They were also an Independent Creative & Brand Strategist as well as the Lead Content Editor at MV3 Marketing.
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