Implementation Manager, Built Technologies
$115-120k
+ Equity
Cloud-based construction lending software
Be an early applicant
Cloud-based construction lending software
201-500 employees
Be an early applicant
$115-120k
+ Equity
201-500 employees
Company mission
To improve outcomes for those building and managing the world around us.
Role
Who you are
- This person should be a strong problem solver and collaborative team member
- 3–6+ years of experience implementing enterprise-level SaaS-based platforms (required)
- Advanced proficiency in Microsoft Excel with experience building complex financial models
- 3–6+ years with direct client interaction
- Ability to anticipate potential project pitfalls and proactively develop solutions
- 3–5+ years of project plan creation and execution
- Experience analyzing information, identifying patterns/anomalies, assessing implications, and implementing solutions
- 4–6+ years’ experience with implementation lifecycle and testing methodologies
- Strong situational leadership, dispute/conflict resolution, and customer service skills
- 4–6+ years of managing and delivering complex projects with cross-functional teams
- Residential, Commercial, and Home Builder Finance lending and/or construction experience (desired)
- CRE Underwriting or Asset Management experience (desired)
- Travel up to ~ 25%
What the job involves
- As an Implementation Manager, you will be responsible for managing on-boarding new and existing lending clients, specializing in all types of lending programs in Built SaaS product
- The ideal candidate can translate client needs into executable project plans and lead clients through the on-boarding and change management process
- Primary point of contact for the client
- Management of a portfolio (6-9 estimated) of new customer implementation projects at a time
- Runs weekly status and health communication to client stakeholders
- Responsible for designing and configuring client’s version of the SaaS product
- Responsible for discovery efforts on client workflows to properly define requirements and success criteria
- Creates and maintains the client’s project plan and timeline
- Partners with clients to determine training needs and required materials
- Partners with internal Sales department during the Sales cycle to understand client needs
- Responsible for optimizing client engagement and satisfaction with the platform
- Represent the voice of the customer in cross-functional collaboration with sales, product, and engineering teams
- Coach and assist more junior team members
- Document best practices for the team and the business
- Lead internal projects that support the team and the business
- Willingness to travel within North America as required (estimated 20%)
Our take
Construction is one of the world's biggest industries, and one of the least digitized. Built is setting out to change this by offering construction companies a cloud-based finance platform.
Built was founded in 2014, and its solutions improve the flow of capital between all stakeholders in the construction ecosystem, including contractors and property developers. Further funding has pushed Built's valuation up to $1 billion, which is testament to industry confidence in its product.
More and more fintechs are looking to the construction industry, eager to exploit the gap in the market. However, Built has already established itself as a market leader, and its unicorn valuation has helped set it apart.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2022
$23.6m
LATE VC
Sep 2021
$125m
SERIES D
Total funding: $281.7m
Company benefits
- Uncapped paid time off in addition to 6 company holidays and 6 ‘lite’ holidays
- Comprehensive healthcare package offerings to choose from for you and your family
- Bonus and equity program
- Learning grants
- Flexible working hours and hybrid work options
- Volunteering opportunities
Company HQ
Nashville, TN
Leadership
Chase Gilbert
(CEO & Co-Founder)Co-founded Built in 2014.
Andrew Sohr
(Co-Founder)Also co-founded Built in 2014.
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