Customer Support Specialist, Wheel
Pay range: $25.75/hr. Offers Stock options.
More information about location
Virtual care platform
Be an early applicant
Virtual care platform
201-500 employees
Be an early applicant
Pay range: $25.75/hr. Offers Stock options.
More information about location
201-500 employees
Company mission
To put great care within everyone's reach.
Role
Who you are
- 2-5 years of customer support or related experience in a high-volume, fast-paced customer centric role
- Experience with ZenDesk is a must
- Great people skills found in empathy, ability to build trust and patience
- Clear communication; excellent verbal and written skills
- Ability to manage escalations
- Experience in Health Care is a plus
What the job involves
- As a Support Specialist for Wheel, you will have a significant, lasting impact on Wheel’s customer experience
- From helping our first level support associates to clinicians so they can provide care, you’ll be an intricate part of Wheel Support and the overall experience
- Triage or respond to second level Zendesk support tickets within SLA guidance
- Answer incoming calls from our clients, patients, and pharmacies
- Handle more complex technical troubleshooting and sensitive situations
- Problem solve and de-escalate
- Effectively escalate tickets past the tier 2 queue if required
- Work cross functionally with other teams when required to solve an issue
- Vet and submit JIRA tickets for Engineering and Operations teams
Our take
In an age where digitization is transforming the way we interact with healthcare providers, Wheel brings together tech infrastructure and clinicians to power virtual care and telehealth. The company is focused on improving patient access to care and simultaneously addressing an urgent need for clinician empowerment.
The company has created a telemedicine platform that allows companies to provide services to patients under their own brand, with Wheel handling all the back-end technology and providing an easy-to-use interface for healthcare providers to treat people.
With Wheel, not only can prospective patients be connected to the best healthcare provider for their specific needs, but the improvements to efficiency for practitioners contribute to tackling the epidemic of clinician burnout. Past funding has allowed the company to broaden its services and improve its integrations, as it pursues the ultimate goal of better health outcomes for all.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2022
$150m
SERIES C
May 2021
$50m
SERIES B
Total funding: $217.6m
Company benefits
- Medical, vision, and dental insurance
- Flexible PTO policy
- $5250 personal growth stipend
- $500 home office stipend
- Flexible WFH policy
- Paid parental leave
Company values
- Empathy, everyday: We practice problem-solving with the other in mind — from clinicians to clients to colleagues. We ask thoughtful questions. We make time to talk. We truly listen to one another. That’s the Wheel way
- Be trusted: We are most successful when we are trusted by those around us. We’re accountable to one another. We show up. We communicate with transparency. And above all, we operate with integrity. Wheelies cultivate the trust we need to succeed
- Grit to grow: Through a culture of learning and self-improvement, we create new possibilities. We embrace challenges. We practice tenacity. We stay curious. We inspire each other. The power of a growth mindset enables us to accomplish amazing things
- Further together: The integrity of a wheel is only as strong as the spokes that support it — that’s why we work as a unified team. We value collaboration. We build authentic relationships. We celebrate our wins. By supporting each other, Wheel is moving mountains in healthcare
- High velocity: To consistently deliver value to all stakeholders, we focus on speed to results. We have the power to move mountains when we roll each small stone with speed and agility. Ship your work early, welcome feedback, and iterate. A bias toward action is the Wheel path to success
Company HQ
Civic District, Austin, TX
Articles
Leadership
Michelle Davey
(Co-Founder & CEO)They started their career as an Associate at Medtronic, before roles at International Biomedical and Google. They served as Manager of Favor Delivery and Head of Global Talent at Medici prior to founding RecruitHere in 2016 and Wheel in December of the following year.
Griffin Mulcahey
(Co-Founder)Having spent a year at the Department of Health and Human Services, they worked as an Epstein Becker & Green Associate for over 3 years. They left their role as VP of Strategy at Medici in December 2016 to co-found Wheel in December 2017.
Share this job