Principal Field Enablement Business Partner, Twilio

$138.7-203.9k

Salary applicable to applicants in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State, may vary for other locations

Salesforce

Senior and Expert level

Remote from US

More information about location

Cloud communications software

Be an early applicant

Cloud communications software

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Be an early applicant

$138.7-203.9k

Salesforce

Senior and Expert level

Remote from US

More information about location

1001+ employees

B2BArtificial IntelligenceCommunicationInternet of ThingsMachine LearningCloud Computing

Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.

Job

Company

Role

Who you are

If you like adding value and seeing the direct impact of your work, this role is for you. If you thrive in highly dynamic environments and love rolling your sleeves up to get things done, again, this role is for you
5+ years in sales enablement, sales training, or a related sales function
Deep understanding of the sales lifecycle and experience supporting quota-carrying teams; ideally having prior sales experience
Excellent communication, facilitation, and presentation skills
Proficiency with sales tools and platforms (e.g., Salesforce, Gong, Highspot, Seismic, LMS tools)
Data-driven mindset with the ability to measure impact and improve continuously
Proven success in driving measurable impact through enablement programs
Strong understanding of the B2B sales cycle, particularly in SaaS or complex sales environments
Excellent stakeholder management skills
Analytical mindset with experience using data to measure success and identify improvement areas
Proficiency in designing training materials using tools like PowerPoint, Articulate, or similar platforms
Proven ability to lead projects with minimal supervision in a fast-paced, collaborative environment
Strong track record of coaching and developing sales professionals
Deep understanding of sales methodologies (e.g., Challenger, or Sandler)
Exceptional communication and interpersonal skills with the ability to motivate an
Demonstrates different influence styles as appropriate to each situation while maintaining positive relationships
Knowledge of current and emerging adult learning theory, and how to put it into practice when designing learning initiatives

What the job involves

This person in this position will report directly to the Senior Manager, GTM Field Enablement working closely with their peers in the GTM Enablement organization as we continue to transform the business and state of Enablement
As the Principal Field Enablement Partner for NAMER, you will be responsible for driving the performance, productivity, and effectiveness of the regional sales team
You will design, localize, and implement sales enablement strategies, programs, and tools to support reps at every stage of the sales cycle
This role requires close collaboration with regional sales leaders, marketing, product, operations, and global enablement teams to ensure alignment with business priorities and cultural nuances across Latin American markets
You’ll partner closely with sales leaders to identify skill gaps, define key competencies, and deliver tailored enablement solutions across the entire sales lifecycle
Act as a consultant for sales leaders on enablement opportunities based on both qualitative and quantitative metrics and performance
Deliver content tailored by audience
Contribute to knowledge bases, training sessions, knowledge development, and weekly updates
Proactively engage with the leadership team to plan, prioritize and execute on the enablement plan
Provide feedback on the effectiveness of curriculums. Propose adjustments or new curriculum additions
Partner with the Learning Design Experience team to develop learning objectives and measurable outcomes for all enablement programs in your area
Follow through on the adoption of pre / post- evaluations and metrics of enablement programs
Maintain knowledge of Twilio’s competitor’s products, company direction, financial stability, etc

Application process

Applications for this role are intended to be accepted until 8/8/25, but may change based on business needs

Our take

Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.

From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.

With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

35% employee growth in 12 months

Glassdoor (3.7)

Company

Funding (last 2 of 6 rounds)

Jul 2015

$130m

SERIES E

Jun 2013

$70m

SERIES D

Total funding: $250.7m

Company benefits

Generous annual time off in all countries
Comprehensive health programs
Programs to help our employees plan for their retirement needs
Generous maternity, paternity, and adoption leaves, as well as family medical care leave
Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
Variety of snacks, drinks, and catered meals in each of our locations
Work from home opportunities

Company HQ

Financial District, San Francisco, CA

Leadership

Khozema Shipchandler

(CEO, not founder)

Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.

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