Implementation Manager, Multiverse
More information about location
1-5 days a week in office
Providing equitable access to economic opportunity for everyone.
Open for applications
Providing equitable access to economic opportunity for everyone.
501-1000 employees
Open for applications
More information about location
1-5 days a week in office
501-1000 employees
Company mission
To provide equitable access to economic opportunity, for everyone.
Role
Who you are
- Significant experience in fostering relationships with clients and working collaboratively with commercial teams, including sales and customer success
- Proven track record in project management, particularly in guiding complex projects across diverse stakeholders
- Solid operational experience in creating scalable SaaS-based processes and systems with a consistent focus on efficiency
- Exceptional interpersonal and communication skills for managing internal and external relationships
- Demonstrated data analysis proficiency, managing multiple data sources to provide insightful analysis for internal and external review
- Background in operating in a fast-paced, changing environment with a demonstrated ability to adapt and meet challenges
- Resilience, initiative, and a customer-focused mindset combined with unwavering commitment to achieving success
What the job involves
- As Multiverse continues to evolve as a SaaS-ready organisation, we seek an experienced and dynamic Implementation Manager to join our Customer Success Operations Team
- This role acts as an essential bridge between the various phases leading up to our “Flying Start”
- The Implementation Manager will play a critical role, steering the process from post-sales phases through to successful client onboarding onto our platform
- Utilising SaaS-based implementation methods, they will focus on relationship-building, meet fulfilment targets and ensure clients are equipped to make full use of our product
- Collaborate with Go-To-Market teams, including Sales, Customer Success, Admissions, and Delivery teams, to manage and implement large-scale, customised launches
- Develop and maintain effective launch project plans ensuring timely completion of pre-launch activities while adhering to key deadlines
- Oversee the fulfilment and implementation process post-B2B sales, proactively identifying and addressing any potential risks to revenue
- Assist infosec teams in conducting technology checks and ensure apprentices can fully access and effectively make use of our platform and necessary software
- Provide client support, delivering an exceptional onboarding experience and successful program launch while setting the stage for enduring success
- Maintain direct communication with clients, including Champion and HR teams, and Apprentice Managers to assist them in fully utilising our platform
- Implement feedback from both internal and external stakeholders for continuous improvement and process enhancement
- Identify and execute process improvement initiatives to enhance operational efficiency and improve client satisfaction
Salary benchmarks
Our take
In today's tech-driven workplace, skills like digital marketing, software engineering, product design, and data analysis are pivotal. Traditional pathways to acquiring these skills are evolving, with coding schools like Makers Academy challenging the necessity of a formal Computer Science degree.
Recognizing the need for inclusive pathways, apprenticeships have gained prominence, spurred by government mandates like the 2016 levy. Multiverse (formerly WhiteHat) exemplifies this shift, offering opportunities for all to reskill and thrive in the tech industry.
Embracing a mission of accessibility and innovation, Multiverse's recent strategic moves, including acquiring Californian AI firm, Searchlight and attracting top-tier talent, underscores its commitment to excellence. Partnering with industry giants like Google and Facebook, Multiverse is driving transformative change, democratizing access to tech education.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
58% female employees
96% employee growth in 12 months
Meet the team
53 people
53 people
Our mission
Achieving Multiverse’s revenue targets through selling apprenticeships to provide equitable access to economic opportunity for everyone.Danielle Broeze, Enterprise Account Executive
Company
Employee endorsements
Opportunities to learn
"Whether that's the content in the course you are teaching of which you're developing a deeper understanding, weekly CPD (continuous professional..."
Funding (last 2 of 5 rounds)
Jun 2022
$220m
SERIES D
Sep 2021
$130m
SERIES C
Total funding: $414m
Company benefits
- Quarterly M-Powered Days to refresh and recharge
- End of Year Company Shut Down
- A focus on wellbeing with access to Spill therapy support, an Employee Assistance Programme and an internal Wellbeing working group.
- 45 days of work from abroad per year
- Free access to Wellhub's Starter, Basic and Bronze plans (free gym + more)
- 27 days holiday, plus 1 life event day and 2 volunteer days
- Full Medical Insurance coverage through Bupa, and your medical history is disregarded.
- Life Insurance coverage through AIG. This benefit pays out 3x your base salary to your beneficiaries.
- Our Cycle to Work scheme enables bike ownership with up to 42% savings
- Tech scheme: you can purchase new electronics, including accessories, up to £1,000, and spread the cost through 12 interest-free monthly repayments.
- Workplace Nursery benefit is provided by Enjoy Benefits and is there to help employees with the cost of childcare at a nursery setting.
Company values
- We believe in equality of opportunity
- We treat others as we want to be treated
- We adopt an owner mentality
- Development is at our core
- We make decisions based on facts and logic
- We don’t take ourselves too seriously
Company HQ
Paddington, London, UK
Articles
Leadership
Euan Blair
(CEO)Prior to founding Multiverse, Euan was the UK CEO of Sarina Russo Group, an employment and training provider with more than 1,500 staff worldwide and a turnover exceeding £100 million.
People progressing
Peppa is VP of Go-To-Market, UK&I. She joined Multiverse as an Account Executive in the Go To Market Team and was promoted to Regional Director within 7 months, then progressed to Area Vice President.
People breakdown
13%
11%
6%
68%
2%
Asian
Black or African American
Multiracial / Multiethnic
White
Unknown
Last updated on 10 September 2024
Diversity, Equity & Inclusion at Multiverse
Serena Vaughan (Career Mobility Lead)
- We want to be a leader in Diversity, Equity & Inclusion (DEI), so we’re working hard to drive the change we want to see in the world, inside Multiverse.
- Everything we do in the DEI space is undertaken with the goal of being representative of the geographies in which we operate – and our apprentice community. Gender diversity has been a long-term challenge for the tech world. We're proud that 55% of our UK Team identify as women, this increases to 64% of our Global Leadership Team (director level and above). We're also proud of our thriving LGBTQQIAAP community, comprising 11% of our UK Team.
- We're committed to improving the diversity of our workforce, at all levels. We continue to invest in early talent through our in-house apprenticeship scheme – something we know is a fantastic route into our organization for exceptional talent from a diversity of backgrounds.
- Last year we identified improving the diversity of our Global Leadership Team (director level+) internally as an area of focus. Steps that we took included introducing robust DEI monitoring processes, rolling out Inclusive Recruitment Training to all staff involved in the hiring, and launching our first internal, Global Leadership Accelerator program.
- We’re proud that in the last 12 months, the representation of colleagues from ethnic minority backgrounds at director+ levels, globally, has increased from 6% to 19%. This is good progress but we still have work to do and are committed to building a leadership team that is representative of our colleagues and of the communities we serve.
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