Senior Product Manager, Sonder

• Experience: 8+ years of product management experience, preferably in AI/ML, SaaS, or related fields. Hospitality or tech industry experience is a plus
• Technical Understanding: Strong understanding of AI and machine learning concepts, and the ability to collaborate effectively with technical teams
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex ideas to various stakeholders, from engineers to executives
• Agile Mindset: Experience in Agile methodologies and product development cycles, including familiarity with tools such as JIRA, Confluence, and other product management tools
• Customer Focused: Strong user empathy, with an understanding of how to create a product that improves customer experiences and operational efficiency
• Analytical Skills: Ability to analyze large datasets and make data-driven decisions, using metrics to refine the product and drive continuous improvement

Desirable

• As a Sr. Product Manager for Sonder's AI Project, you will lead the strategy, execution, and delivery of our AI-powered solutions to enhance guest experiences
• You will work closely with engineering, data science, and operations teams to create and implement AI features that directly impact customer engagement
• You’ll be responsible for delivering a product that scales, is highly efficient, and enhances overall guest satisfaction through automation
• Own the Product Strategy: Define and drive the product roadmap for AI-driven automation, aligning with the company’s vision to optimize guest support interactions
• Collaboration & Leadership: Work cross-functionally with engineering, design, operations, and data science teams to bring innovative AI features to life, from ideation through execution
• Data-Driven Decisions: Use data analytics to inform product decisions, measure success, and iterate to improve the AI's impact on guest satisfaction
• AI Feature Development: Partner with engineering and machine learning teams to implement AI-based solutions for chatbots, voice assistants, and guest inquiry handling
• Optimize Guest Experience: Focus on reducing reliance on customer support agents by improving AI-based responses, ensuring seamless experiences across multiple communication channels
• Stakeholder Management: Serve as a key point of contact for internal and external stakeholders, ensuring alignment and clarity throughout the product lifecycle
• Product Performance Monitoring: Set and track KPIs to measure product success, iterating quickly based on performance data and user feedback