Chief of Staff, UJET
Revenue Operations, GTM
$125-150k
More information about location
AI-powered contact center solutions
Be an early applicant
AI-powered contact center solutions
201-500 employees
Be an early applicant
$125-150k
More information about location
201-500 employees
Company mission
To transform customer experience with AI-powered, cloud-native technology that actually makes life easier for customers, employees, and IT teams alike.
Role
Who you are
- Consulting & RevOps Experience: 7+ years of progressive experience combining top-tier Management Consulting (e.g., McKinsey, BCG, Bain, Deloitte, Accenture) or Strategic Ops with RevOps/GTM leadership in a high-growth B2B SaaS environment
- Strategic Lens on Commercials: Deep expertise in pricing strategy, discounting analysis, yield management, and deal economics
- Data Unification & Infrastructure Mastery: Proven track record unifying messy cross-functional GTM data, enforcing data governance, and defining CRM logic/architecture (HubSpot core preferred)
- Executive Presence & CoS Capabilities: Exceptional skill acting as a high-trust proxy for C-level leadership, leading cross-functional teams without direct authority, and building board-level narratives and QBR frameworks
- Analytical & Modeling Fluency: Master-level ability to turn complex datasets into actionable executive dashboards, capacity models, and predictive forecast views using Excel, SQL, or BI tools (Looker, Tableau, Power BI)
- Commercial & Deal Desk Governance: Strong background in Quote-to-Cash, CPQ, discount controls, and contract lifecycle workflows
- Multi-Route GTM Savvy: Familiarity with multi-segment GTM motions across Enterprise Direct, OEM, Expansion, and Channel/TSD partners
- Education: Bachelor’s degree in Business, Finance, Engineering, or related quantitative field required; MBA strongly preferred
What the job involves
- As GTM Chief of Staff & RevOps at UJET, you will report directly to the Chief Growth Officer (CGO) and serve as their primary strategic operator and right-hand operational leader
- This role bridges top-tier strategic thinking with hands-on operational delivery, leading core GTM execution across Sales, Marketing, Channel, and Deal Desk
- In this role, you will act as a trusted proxy for the CGO, establishing operational rhythm across sales, marketing, channel & partnerships, product, customer success, and finance
- You will manage a lean core team including a dedicated HubSpot Administrator who owns tactical click-ops and day-to-day system maintenance allowing you to stay focused on high-leverage commercial strategy
- You will elevate RevOps from a tactical function to a strategic growth driver owning pricing models, cross-functional data unification, commercial analytics, executive reporting, and alignment across all routes to market
- CGO Partner & Executive Proxy: Act as the primary operational partner and proxy for the Chief Growth Officer, driving cross-functional alignment and execution across Sales, Marketing, Channel, Customer Success, Product, and Finance
- Operational Cadence & Governance: Own the company’s GTM operating rhythm, including weekly pipeline reviews, executive forecast cadences, quarterly business reviews (QBRs), and strategic planning cycles
- Executive Enablement & Board Governance: Build executive narratives, board meeting presentations, and strategic performance reviews that translate raw revenue data into proactive, actionable growth decisions
- Pricing & Packaging Strategy: Partner with executive leadership to design, evaluate, and optimize pricing architecture, packaging, and expansion tiers across direct, channel, and OEM routes
- Discounting Controls & Deal Economics: Conduct deep data analysis on historical sales patterns, discounting behaviors, and deal margins to establish smart discounting guardrails and approval thresholds that maximize Average Deal Size and Net Revenue Retention (NRR)
- Scenario & Capacity Modeling: Deliver rigorous financial modeling and scenario planning for sales capacity, territory coverage, quota deployment, and new monetization initiatives
- Full Customer Lifecycle Data Unification: Drive complete data unification across Marketing, Sales, Channel, and Customer Success to establish absolute cross-functional traceability across the full customer journey—explicitly incorporating customer health heatmaps, adoption telemetry, and churn/expansion risk signals
- HubSpot Architecture & Data Governance: Define and enforce HubSpot-specific logic, field structures, and object relationships, managing a dedicated HubSpot Admin to maintain a clean, single source of truth for all GTM data
- Executive Dashboards & Diagnostic Analytics: Design and maintain real-time executive dashboards that go beyond vanity metrics to surface deep diagnostic insights on conversion health, deal risks, and growth opportunities
- Funnel Choke-Point Optimization: Analyze stage-to-stage conversion rates, specifically fixing bottlenecks between discovery and serious evaluation, to remove sales friction and accelerate win rates
- Automated Drift Control & Pipeline Health: Implement automated pipeline drift triggers to identify stalled opportunities, systematically purging "zombie deals" so reps focus on high-intent accounts
- Win-Loss & Revenue-at-Risk Attribution: Conduct transcript- and data-driven win-loss analyses. Translate win-loss findings and revenue-at-risk metrics directly into our weekly Product & Finance prioritization gate to evaluate roadmap feature requests based strictly on time to repeatable revenue
- Territory & Quota Operations: Lead territory modeling, account segmentation, holdover rules, and quota assignment across direct reps and partner channels
- Marketing Ops & Campaign Traceability: Align Marketing Operations with Sales and Channel, ensuring lead routing, attribution models, and campaign performance data seamlessly feed into revenue outcomes
- Deal Desk & Quote-to-Cash (Q2C): Oversee Deal Desk operations, establishing approval structures that balance commercial speed with policy compliance, reducing invoicing lag to under 24 hours
- Team Management: Directly manage and mentor a dedicated HubSpot Administrator, setting operational priorities, service level agreements, and system standards
- Tech Stack Optimization & AI Automation: Evaluate and streamline the GTM tech stack across Sales, Marketing, and Channel to eliminate redundant tools; deploy modern AI workflows (pre-call briefs, auto-CRM logging, intent routing) to maximize rep selling time
Our take
Generative AI is quickly becoming a common tool for companies, and this trend can be seen especially within the customer service and experience sector. Call centres and other customer-facing roles are being facilitated increasingly by AI - and UJET leverages generative AI to help its enterprise customers create tailored customer experiences.
UJET has built a cloud-native platform that positions AI at every touchpoint of an enterprise’s customer journey. Alongside a frictionless CX journey, UJET analyses customer interactions to provide its clients with insights and operation streamlining suggestions. This ultimately builds an end-to-end system for communicating with enterprise clients.
Building on earlier investment momentum, UJET has expanded its AI capabilities through the acquisition of Spiral, a conversational analytics company. The move combines automated customer interactions with deeper insight into why customers are reaching out, helping businesses spot patterns, predict issues and reduce churn. It positions UJET not just as a contact centre provider, but as a broader intelligence platform focused on proactively improving customer experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Anad Janefalkar
(Founder & Chief Evangelist)Previously an Advisor at select startups. Was also VP of Hardware Engineering at Thalmic Labs, Senior Engineering Manager at Jawbone and Lead Engineer at HP Palm.
Vasili Triant
(CEO)Previously COO and Chief Business Officer at the company. Prior to this, they were a Board Advisor at Hire Endeavors, Strategic Advisor at Talkdesk and Board Member at Servion Global Solutions.
Kristin King
(CCO)Kristin joined the company in 2021 as a VP of Customer Success, since then she has held a number of roles and moved into the role of CCO in 2026. Previously, she spent 21 years at Windstream, joining in 2000 as a Regional Director of Sales, Michigan Region before working through a number of roles and leaving the company as VP of Kinetic, Customer Success in 2021.
Baker Johnson
(CBO & CMO)Baker joined the company in 2020 as a VP of Marketing, he then moved into the role of CMO in 2021 and added CBO to his title in 2025. Previously, he was a Senior Director of Strategy & Operations, Cisco Contact Center Solutions at Cisco and CMO at CaféX Communications
Leslie Blanke
(CPO)Leslie joined the company in 2020 as Head of Product Marketing, since then he has held a number of roles, becoming CPO in 2025. Previously, he spent over 4 years at Serenova as a Senior Director of Product Marketing, VP of Product Marketing & Strategic Alliances and Senior VP of Product Management.
Ian Peters-Campbell
(CTO)Prior to joining ujet.xc in 2025, Ian spent nearly 8 years at WEX as a VP of Global Platform Services, SVp of Platform Technology and SVP of Mobility & Payment Engineering.
Amy Devers
(CPO)Amy joined the company in 2025 as a Senior VP of Human Resources, moving into the role of CPO later that same year. She is also an Advisor & Consultant at evers Consulting Group. Previously, she spent nearly 4 years at JupiterOne as the Chief of Staff & VP, HR, VP of HR & People Operations, and as an Executive Consultant & Advisor.
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