Customer Success Manager, NavVis
+ Competitive Compensation
Indoor spatial intelligence solutions for enterprises
Open for applications
Indoor spatial intelligence solutions for enterprises
201-500 employees
Open for applications
+ Competitive Compensation
201-500 employees
Company mission
To bridge the gap between the physical and digital world by enabling immediate access to building information, anytime, anywhere.
Role
Who you are
- Proven experience in a B2B technical account management role and a strong understanding of complex B2B software and IT infrastructure
- Top notch organizational, communication, project management, change management and problem-solving skills
- Enthusiasm and affinity for technology as well as fun and confidence to connect with a variety of clients
- Business fluency in English
- A degree in Computer science, Civil Engineering, Electrical Engineering or similar
- The willingness to travel to meet customers in person
- Work authorization for the US
What the job involves
- Maintaining active relationships with key accounts, building relationship, and understanding their business needs and synthesizing these needs to communicate internally to a range of stakeholders
- Proactively identifying opportunities to increase adoption or grow usage in assigned accounts
- Conducting regular activities (calls, service reviews, etc.) defined for high-touch support
- Driving onboarding process and ensuring successful support in early adoption phases
- Monitoring issues submitted to Support and assisting with triage or initial response as needed
- Effectively identifying common issues or questions and using these to drive training plans or documentation in partnership with our Customer Education team
- Serving as a point of contact for escalating issues, both internally and externally, driving collaboration and communication to resolve them
- Facilitating interactions between customers and our Support Engineers, which may include written responses, in-person visits, or calls
- Tracking and reporting on key account health metrics plus driving any changes needed
- Communicating effectively at all levels of the organization, keeping stakeholders informed and effectively delivering high-touch support
- Collaborating well and growing cross-functional and client relationships
Application process
- Your recruiting partner for this role is Lia (she/her)
- You can expect to go through a screening call, and up to 4 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth
Our take
The manufacturing world is ever-changing and many planners, engineers and operators struggle with unreliable data, meaning companies constantly need to update their equipment and redesign production lines. These processes are often costly and incredibly disruptive to workflows.
NavVis is a technology company specialising in indoor mapping, visualisation, and navigation solutions. It provides manufacturing companies with a solution to reduce costs and speed up work processes through the use of its NavVis VLX mobile mapping system. This product allows clients to create highly accurate 3D maps of indoor spaces and can be used for a variety of purposes, including facility management, logistics, and navigation.
A global leader in end-to-end solutions for reality capture and digital twins, NavVis' VLX mobile mapping system is ten times faster than anything previously offered on the market. Trusted by some of the largest companies in the world, such as Siemens, Volkswagen, DHL, and BMW, NavVis is focused on accelerating its operations to meet the ever-growing demand for its 3D scanning and digital twin solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2021
$28.5m
LATE VC
Dec 2018
$35.5m
SERIES C
Total funding: $74.3m
Company benefits
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- It's important to take a break from work! We offer 15 days of vacation and 11 public holidays
- A competitive health/ vision/ dental insurance
- Up to $4500 USD employee referral bonus
- 401k matching up to 4%
Company HQ
Maxvorstadt, Munich, Germany
Leadership
Felix Reinshagen
(Co-Founder & CEO)Previously worked as a Research Associate at the University of St Gallen and as an Associate Principal at McKinsey & Company.
Georg Schroth
(Co-Founder & Managing Director)Graduated from the Center for Digital Technology and Management with an honours degree in Technology management. Previously worked as an Engineer at DLR.
Finn Boysen
(CRO)Joined NavVis in 2018 as the Global Head of Sales before becoming CRO in 2021. Prior to NavVis, they worked at Microsoft for over 16 years and also spent 2 years at Navision Software as a Product Manager.
Jeno Schadrack
(CFO)Joined NavVis in 2017 as CFO. Prior to this, they were the CFO at C3 Creative Code and Content and held Directorial roles at Wunder Media Production, Burda Creative Group, and Burda Magazine Holding.
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