Head of Conduct and Compliance, Lloyds
£116.5-150.8k
Plus an annual performance-related bonus & share schemes including free shares
2 days a week in office
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
£116.5-150.8k
Plus an annual performance-related bonus & share schemes including free shares
2 days a week in office
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Technical Rules Specialism - Deep expertise in Conduct & Compliance aligned to the IP&I business landscape, including COBS, ICOBs and MiFID. Recognised authority on regulatory rules and compliance.
- Compliance Frameworks - Subject Matter Expert in compliance frameworks and emerging technologies across financial and non-financial services. Extensive knowledge of laws, regulations, industry standards and best practice. Proven experience in setting group-level policy, defining risk appetite, and leading continuous monitoring and reporting. Skilled in developing control objectives and guardrails to ensure adherence and mitigate risk across Insurance Group.
- Strategic Decision Making - Makes timely, well-informed decisions, balancing complex trade-offs and interpreting diverse data sources. Anticipates regulatory change and its impact, providing clarity and confidence in material risk appetite decisions. Demonstrates conviction when challenging risk decisions.
- Inclusive Leadership - Champion the development of high-performing, diverse teams by fostering an environment where talent is nurtured, empowered, and enabled to thrive
- Influencing - Trusted risk partner with strong collaboration skills. Supports leadership and risk owners in making decisions aligned to risk appetite. Builds effective relationships across all lines of defence and represents the organisation with confidence to regulators and governing bodies. Acts as a cultural ambassador, promoting transparency and fair customer outcomes.
- Values & Behaviours - Future-focused and customer-centric, with clear alignment to Group Strategy. Inspires followership through integrity and inclusivity. Creates an environment that accelerates change, builds capability, and fosters innovation to deliver strategic goals
What the job involves
- As Head of Conduct and Compliance, you’ll be responsible for leading and developing a Conduct & Compliance Risk centre of excellence to support robust risk management in alignment with the Group’s Enterprise Risk Management Framework (ERMF)
- Providing thought leadership, insight, and oversight that supports the implementation of the second line of defence and executing the roles and responsibilities defined within the model
- Implementing risk policies, appetite, and control objectives to enable the delivery of customer, regulatory, and business strategic outcomes. Deputising for the Conduct & Compliance Risk Director where required
- Shapes both short and long -term strategies to align performance management with the desired risk and control culture.
- Implements Conduct & Compliance Risk policies and appetite, ensuring understanding and adherence across Insurance, Pensions and Investments.
- Establishes and monitors guardrails for risk acceptance and mitigation, supporting leadership in making decisions consistent with risk appetite.
- Defines control objectives to ensure business processes and systems operate in a compliant manner.
- Oversees the Risk Management and Control Framework, ensuring risks are measured, monitored, and reported consistently, providing independent challenge where needed. Develops and executes oversight plans to assess compliance with laws, regulations, and industry standards.
- Anticipates regulatory changes and interprets requirements accurately.
- Provides strategic oversight of digital and AI initiatives, embedding responsible AI principles and mitigating conduct risk throughout development and deployment
Application process
- End Date: February 25, 2026
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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