Technical Program Manager, Twilio
$112-165k
Salary shown for Colorado, California, New York, Washington and Washington D.C. other locations may vary
More information about location
Cloud communications software
Job no longer available
Cloud communications software
1001+ employees
Job no longer available
$112-165k
Salary shown for Colorado, California, New York, Washington and Washington D.C. other locations may vary
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 5+ years experience in technical program management, project management
- BA/BS degree in computer science or similar degree
- Structure and lead complex cross-functional programs for product and cross-company initiatives. Must be able to effectively plan, organize and drive projects to completion,
- Drive towards continuous improvement through analyzing data and inspect & adapt practices to work with agile teams to improve project delivery
- Support the transparency and communication of the health and progress of an overall program that you are coordinating. Ability to effectively communicate across all levels of the organization
- Ability to handle multiple competing priorities in a fast-paced environment
- Highly accountable with a demonstrated ability to think strategically
- Gather and analyze large amounts of information quickly in order to problem solve and drive decision-making effectively
- Must demonstrate a sense of urgency and ownership to drive solutions and tasks to completion
- Help be an agent of change as we strengthen our Program Management across the organization
- Experience in Agile Program Management is a plus
- Experience in Telecom or Voice is a plus
Desirable
- Certification in Project Management or relevant discipline
- Experience in telephony, email, messaging, social media, or other electronic communications
- Experience in the Telecom Industry is a plus
- Experience in B2B software companies; CPaaS is a plus
What the job involves
- Twilio is looking for a skilled Technical Program Manager to join the Communications BU, who can facilitate our teams to reach our aggressive product delivery and Engineering scale goals
- Acting as the hub in a world of spokes, with technical aptitude and an product mindset, you will lead teams’ collaboration and deftly identify dependencies and risks, resolve blockers, make use of metrics to improve delivery, track and report progress, and leverage best practices to ensure predictable and timely delivery of our programs
- You will be partnering and collaborating with product managers, engineering counterparts, and stakeholders across BU’s, to craft and deliver on the vision, strategy, and roadmap for Communication Products
- Drive strategic cross-functional planning, leading discovery and prioritization by closely partnering with product managers, engineering leads and stakeholders to develop program plans, including roadmap, dependency identifications and resourcing plan
- Collaborate with cross-functional stakeholders to help make key decisions, remove obstacles, and address key program issues
- Identify and manage risks to closure through data-driven approaches by applying both technical and business judgment
- Contribute to the definition, development and tracking of our goals and priorities
- Establish and drive adoption of program frameworks, tools and best practices
- Help be an agent of change as we strengthen our Technical Program Management across the organization
- A true servant-leader, there to help the teams do their best work
- Open to learning from others, humble, willing to experiment and try new ways of working
Application process
- Applications for this role are intended to be accepted until 10/11/2024 but may change based on business needs
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity, Equity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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