Senior Customer Success Manager, Typeform

Growth & Expansion, PLG

€50-70k

70/30 OTE structure, with clear earning potential tied to expansion and renewal outcomes + 5% annual performance bonus

Senior and Expert level

Remote from Ireland

People-friendly forms and surveys

Job no longer available

People-friendly forms and surveys

501-1000 employees

B2BEnterpriseDesignSaaSWeb Design

Job no longer available

€50-70k

70/30 OTE structure, with clear earning potential tied to expansion and renewal outcomes + 5% annual performance bonus

Senior and Expert level

Remote from Ireland

501-1000 employees

B2BEnterpriseDesignSaaSWeb Design

Company mission

Typeform's mission is to bring people closer with better conversations and make online forms a little more human.

Job

Company

Role

Who you are

Proven experience in a customer success or account management role within SaaS (Enterprise-level preferred)
Track record of driving adoption, renewals, and expansion
Comfort with commercial conversations, including usage-based growth and value-based selling
Strategic thinking and strong storytelling skills — you can speak to both exec and end user
Collaborative instincts and a desire to work cross-functionally
Analytical mindset; confident using data to inform recommendations and measure success
Bonus: experience in a PLG motion or product-first environment

What the job involves

As a Senior Customer Success Manager, you’ll be the strategic partner helping our largest customers unlock the full value of Typeform. You’ll work across the full lifecycle — onboarding, adoption, renewal, and expansion — and act as a trusted advisor to business-critical teams
You’ll guide customers through use cases that scale across departments and geographies, identifying ways to drive deeper integration and ROI from the product. This isn’t just success. It’s growth through customer impact
Partner with Enterprise Plan (predominantly made of SMBs and Mid-market companies) customers at key points in their lifecycle to understand goals and coach them on how Typeform helps meet them
Monitor customer health, usage, and engagement through internal tools and proactively mitigate churn risks
Identify expansion opportunities, lead renewal discussions, and close commercial growth with confidence
Deliver strategic account reviews and insights to customer stakeholders and internal teams
Collaborate across Sales, Product, Support, Marketing, and Community to improve the customer journey and feedback loops
Bring a product-led mindset to your book of business — always testing, scaling, and learning

Our take

The accelerated consumer shift to digital channels and the increasing importance of digital-native brands are driving the need to build closer online engagement with customers. Typeform’s conversational solutions generate higher response rates and provide richer insights to improve consumers’ experiences. The company claims to achieve up to 4x response rates compared to more traditional methods of data collection.

Its product includes integration with other platforms such as Slack and Mailchimp, and face-to-face interactions with videoask. By 2022, Typeform had some 125,000+ paying customers.

The company's Series C funding was put towards more product development, increasing accessibility, and additional integrations. It will also be expanding its 450-strong remote working team globally as it seeks to swell the 500M+ “interactions” its products generate each year. The company is growing fast, prioritising amazing UX, platform updates, maintaining strong product/market fit, and developing products with an eye toward the future.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

1% employee growth in 12 months

Glassdoor (3.3)

Trustpilot (1.3)

Company

Funding (last 2 of 6 rounds)

Mar 2022

$135m

SERIES C

Jun 2018

$0.1m

GRANT

Total funding: $187.2m

Company benefits

Flexible working hours
L&D budget
23 days holiday (excl. bank holidays)
Work from home opportunities
Health insurance

Company HQ

Sant Martí de Provençals, Barcelona, Spain

Leadership

Robert Muñoz

(Co-founder)

Over two decades of design experience, founded PulpoLab (a design agency) in 2008 before setting up Typeform in 2018.

David Okuniev

(Co-founder, Head of R&D & Product Designer)

Previous Lead Product Designer & Creative Director of Fat-Man Collective for 8 years.

Share this job

View 9 more jobs at Typeform