Customer Success Manager, Provi
Enterprise Accounts
$60-70k
2 days a week in office
Online marketplace for alcoholic beverages
Job no longer available
Online marketplace for alcoholic beverages
201-500 employees
Job no longer available
$60-70k
2 days a week in office
201-500 employees
Company mission
To better connect each tier of the alcohol beverage industry.
Role
Who you are
- Provi is looking for an enthusiastic CSM, Enterprise Accounts who is passionate about helping key accounts achieve successful business outcomes while using the Provi platform
- Experience: 2+ years in customer success, client management, implementation, onboarding, or sales, ideally in an enterprise or SaaS environment
- Relationship Building: Proven ability to establish trust and rapport with customers, including executives and key stakeholders
- Presentation Skills: Strong communication and presentation skills, with experience presenting to various levels of an organization
- Analytical Skills: Proficiency in data analysis, especially using tools like Tableau, to derive insights and make data-driven decisions
- Detail-Oriented: Meticulous attention to detail and a commitment to delivering high-quality work
- Self-Starter: Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment
- Problem Solver: Enjoy solving complex problems and seeing them through to successful resolution
- Continuous Improvement: Passionate about self-development and continuous improvement, both for yourself and your team
- Hybrid positions are only applicable to employees within a 35-mile radius of Provi offices
What the job involves
- Customer Relationship Management: Cultivate and maintain strong relationships with enterprise customers post-onboarding. Leverage your interpersonal skills to understand client needs, goals, and challenges, ensuring they are equipped to achieve their desired business outcomes with Provi
- Customer Growth and Retention: Manage and expand the wallet share of a portfolio of enterprise clients by identifying growth opportunities, and ensuring long-term customer retention through proactive engagement
- Data-Driven Customer Health Monitoring: Utilize data and analytics tools such as Tableau to monitor customer health. Analyze trends, derive insights, and implement action plans to improve account performance and mitigate potential risks
- Business Reviews and Strategic Consulting: Lead monthly/quarterly business reviews, preparing insightful presentations and data-driven reports. Provide actionable recommendations during client meetings and follow through on all post-meeting deliverables
- Implementation Collaboration: Work closely with the Implementation Project Manager and Implementation Lead to ensure seamless transitions for newly onboarded customers. Ensure smooth handoffs and maintain continuous alignment on customer goals
- Platform Expertise and Support: Develop an expert-level understanding of the Provi platform, guiding customers through any technical issues. Collaborate with internal teams to ensure timely resolutions, while maximizing the platform’s benefits for each account
- Cross-Functional Collaboration and Advocacy: Serve as the voice of the customer internally. Collaborate with product, support, and training teams to provide feedback, advocate for new features, and contribute to the development of training materials and resources
Our take
70% of Americans drink Alcohol. It’s one of the largest markets in the world, and Provi sets out to conquer it with its centralized platform for alcohol retailers.
Its a simple concept - save bars and restaurants hours of work sending paper or phone invoices to multiple suppliers (most use between 8 and 20 different suppliers) by collating the service of those suppliers all in one place. For such a straightforward idea, its remarkable that Provi is so unique, but it has managed to corner a market.
With 10% of all American retailers that serve alcohol signing on as customers in Provi’s first five years, it’s set to blow up soon, and has been identified as an ‘Emerging Unicorn’ by Crunchbase. With no direct competitors, Provi is leading the charge in upending a market desperately in need of digitization.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2021
$75m
SERIES C
Feb 2021
$25m
SERIES B
Total funding: $124.9m
Company benefits
- Health, Dental, Vision
- 401K with match
- Commuter Perks
- Long/Short Term Disability Employee Assistance Program
- Unlimited PTO and ½ day Fridays in the Summer
- We are remote first but have a great office in downtown Chicago for employees to use
Company HQ
350 N La Salle St, 3000, Chicago, Illinois 60654, US
Leadership
Taylor Katzman
(CEO & Founder)Previously Business Development Manager at both Meltwater Reach and Emnos, as well as Midwest Regional Manager at Drizly.
Salary benchmarks
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