Customer Success Manager, DataHub

• Real, hands-on experience using DataHub — you've worked with it day-to-day, understand how it's configured, and have helped others get value from it
• Experience driving DataHub adoption inside an organization, ideally as an internal champion or power user before moving into a customer-facing role
• Three or more years in a client-facing role managing multiple accounts at once (Customer Success, Account Management, Technical Account Management, or similar)
• Comfortable communicating with both data practitioners and business stakeholders — you can adjust your message depending on the room
• Strong written and verbal communication skills — you write clearly, prepare thoroughly, and run meetings that end with decisions
• We work across multiple time zones globally, and PT coverage is essential for this position
• If you're passionate about technology, enjoy working with customers, and want to be part of a fast-growing company changing the industry, we want to hear from you!

Desirable

• You'll join a small, high-impact Customer Success team responsible for driving adoption and long-term value across a portfolio of enterprise accounts. Your job is to make sure customers don't just get DataHub up and running — they actually use it, love it, and expand it across their organization
• You'll guide customers through onboarding, help them get unstuck, and build relationships that turn early deployments into lasting programs. You'll work with data teams on practical setup questions one day, and walk an executive through their adoption progress the next
• Own a portfolio of enterprise accounts end-to-end, from onboarding through renewal and expansion
• Partner with customers to build adoption plans grounded in their specific goals and data maturity
• Help customers through initial setup, configuration questions, and common troubleshooting scenarios
• Translate adoption progress and business value into clear narratives for executive stakeholders
• Identify at-risk accounts early, understand the root cause, and get things back on track
• Collaborate with Product and Engineering to share customer feedback and influence the roadmap
• Build repeatable playbooks and resources that help the CS team scale
• By joining our team, you'll:
• Tackle high-impact challenges at the heart of enterprise AI infrastructure
• Work with customers shaping how the world's leading organizations govern and discover their data
• Collaborate with a high-caliber team who've scaled some of the most influential data tools in the world
• Have a direct influence on the CS function and the customer experience as we scale