Associate Account Manager, Wonder
SMB
$49-60k
OTE
$38.4-48k
BASE
Uncapped commission
3+ days a week in office
Extraordinary food that comes to you
Job no longer available
Extraordinary food that comes to you
1001+ employees
Job no longer available
$49-60k
OTE
$38.4-48k
BASE
Uncapped commission
3+ days a week in office
1001+ employees
Company mission
To remake the relationship Americans have with food by revolutionising home dining.
Role
Who you are
- 1-2 years of customer service experience. Experience working with restaurant owners is a major plus. Restaurant experience is also a plus!
- Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs. Experience with Salesforce.com, Zendesk, or similar CRMs is a plus!
- Strong verbal and written communication skills; ability to communicate clearly, appropriately, and professionally to clients/internal audiences
- Comfortable making outbound calls on the phone
- Expertise in problem-solving skills – identifying root causes, customer needs, and providing solutions quickly and efficiently in real-time
- Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
- Must successfully complete training for this role and demonstrate proficiency in the material learned
- Positive attitude, reliability with good attendance and punctuality, operational know-how, team spirit, and commitment to the job
- Be flexible while handling assignments and prioritize as needed by the business
- Passion and aptitude for working in a fast-paced and fast-growing environment
What the job involves
- As an Associate in the Restaurant Success team, you will play a pivotal role in supporting and nurturing relationships with restaurants within the SMB organization
- Your primary responsibility will be managing an assigned book of business, with a focus on retention and engagement
- You will serve as the key contact for restaurants, working to resolve issues, improve satisfaction, and drive long-term partnerships
- Prevent merchant attrition through communicating with merchants who want to cancel by solving their underlying issues and handling objections to keep them live on the platform
- Management of paused accounts in your book of business - quickly resolving their issues and getting them back live for order taking
- Updating contracts, processing changes of ownership, and providing support with legal issues, such as fraud
- Help merchants attract new diners, increase orders, and improve service quality by providing merchants with marketing support and educating them on Grubhub's products, including upselling marketing rates and utilizing perks/promotions
- Resolve inquiries quickly to develop trust and ultimately win loyalty with restaurant owners
- Resolve complex payment and tax inquiries and coordinate with the appropriate teams
- Ensure account integrity and accuracy by updating account information
- You will effectively manage SLAs to meet turnaround time expectations while providing a great merchant experience
- In addition to managing your book of business, you will also be responsible for a round-robin queue. Your responsibilities here include resolving partner issues, answering questions, and updating account information as needed
Our take
Food delivered to your door often gets cold and soggy as it travels in a courier's bag from the restaurant to your home. Using Wonder, customers order food from a mobile app, which is cooked in a truck right outside your door. It aims to improve the standard of home-delivered food, both the quality of product – working with world-renowned chefs – and the experience itself.
Wonder has received fair criticism surrounding poor environmental consideration, as each kitchen/van sits idle with the engine running whilst food is prepared. A study by the US Department of Energy found that banning the unnecessary idling of personal vehicles would be the same as taking 5 million vehicles off the roads.
Despite this, Wonder has sustainability strategies involving food sourcing, reducing food waste, sustainable packaging, and, notably, an emissions-neutral fleet. Wonder has received enormous funding, bringing it to a valuation of $7 billion, and the number of vans distributed across North America is expected to multiply exponentially.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$600m
LATE VC
Mar 2024
$700m
LATE VC
Total funding: $2.1bn
Company benefits
- 401k with employer match
- Medical, dental, vision
- Health savings account with employer match
- 100% employer paid life insurance
- 2x pay if you work on holidays
- Learning and development opportunities to advance your career
- Wonder offers hourly employees stock options
Company HQ
World Trade Center, New York, NY
Leadership
Marc Lore
(Founder & CEO)Has previously (co-)founded the following companies: Global Association of Risk Professionals, The Pit, Quidsi, Jet.com, Mojo, Wizard and City of Telosa.
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