Senior Partner Manager, uberall
EMEA, French Speaker
Multi-location customer experience platform
Job no longer available
Multi-location customer experience platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower businesses to deliver great experiences to local customers.
Role
Who you are
- 5+ years of relevant experience in Partner Success, Customer Success or similar field (account management, professional project management, management consulting, technology enablement) in a SaaS company and/or start-up (software technology, SaaS, cloud services, etc.)
- Outstanding communication skills in French and English, both verbal and written (Spanish as well is a plus)
- You have had success working with Enterprise and ideally channel partnerships
- You can navigate customers/partners’ organizational structures and build relationships with different stakeholders
- You are effective at facilitating executive meetings and workshops
- You have a high degree of communicative skills, sales talent, high-quality consulting skills as well as entrepreneurial thinking
- You are a self-motivated individual that knows how to identify and deliver value to internal/external customers/partners
- You are curious and can effectively uncover customer/partner needs and growth opportunities
- You understand the ecosystem and the interests of your customers/partners, based upon which you can deduce service strategies and establish processes
- You learn fast and can quickly grasp technological and business concepts
- You can articulate technical concepts, value propositions or recommendations clearly to customers/partners
- You are highly organized, and can prioritize tasks efficiently in a goal-oriented manner while remaining flexible
- You are a team player and enjoy fostering collaborative relationships with other departments
- You are very analytical, tech-savvy, have very good Excel skills and, ideally, knowledge of SEO
- An academic degree or equivalent vocational training
What the job involves
- As Senior Partner Success Manager (Bilingual French/English speaker), you will support and enable our international partner business with a focus on our French Partners
- You will tag team with Account Managers and our colleagues from Customer Operations to form the customer facing functions and put our partners first
- Your key focus will be driving partner satisfaction by enabling our partners operationally and ensuring their maximum success reselling Uberall products
- Contribute to optimal partner experience around our platform, by developing and maintaining relationships with stakeholders in your account portfolio
- You work cross functionally with Partnerships, Solution Engineering, Product, Engineering and Marketing to resolve Business issues and support revenue growth and retention
- You are responsible for the best possible integration of our products with your partner and for maintaining product expertise across all Uberall products
- You train and certify our partners in terms of platform and help them build expertise within their organization around platform and industry
- You are the trusted advisor for partners on use-case and product functionality. You identify partner-specific goals and needs - and, based on those, provide recommendations for the best use and application of our product
- You deliver and communicate ROI for your partners, influence lifetime value through high product adoption, customer satisfaction, and overall NPS scores
- You know your partners' performance KPIs, anticipate their next step and provide them with guidance towards the desired outcome, continuously identifying individual optimisation potential and developing concepts for its implementation
- You support in-person business reviews with C-level decision-makers and other relevant stakeholders
- You are always close to your partners, and never leave them alone at different levels of escalation, and define measures and resolutions with them to solve any issue in a sustainable and optimal way
- You ensure a smooth Uberall experience across all day-to-day touchpoints in order for our partners to focus on growing and retaining their customer base
Our take
Location-based services are now part of our everyday lives, but there are still gaps in the way location information interacts with accurate data. Uberall solves this problem by connecting companies with local customers through search and discovery, engagement and conversion.
Uberall helps brick-and-mortar companies to provide more accurate information about themselves across the apps that customers use to discover them. The company's impressive roster of customers now includes Hyundai, Pizza Hut and Lufthansa, as well as a raft of small- and medium-sized businesses.
This breadth of Uberall's customer base is a testament to the benefits it brings to businesses. The company continues to expand and diversify its services, both through acquisitions and platform development. An important integration with Apple Business Connect is also helping solidify its utility for clients, positioning the platform as a top choice for the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$115m
GROWTH EQUITY VC
Sep 2018
$25m
SERIES B
Total funding: $175.6m
Company benefits
- Corporate Shopping Discounts
- Dog Friendly Offices
- Home Office / Remote Work
- Language Courses (German & Business English)
- Flexible Working Hours
- State of the Art Hardware
- Personal Development Budget
- LinkedIn Learning & internal training
- Virtual Stock Option Plan (VSOP) and an Equity Plan (ESOP) for all eligible employees
Company HQ
Brunnenviertel, Berlin, BE
Leadership
David Federhen
(Founder & Board Director)Started out as a Strategy Consultant at Roland Berger, and previously founded Returbo.
Florian Hübner
(Founder & President)Previously worked as a Consultant at McKinsey, and founded Berlin Tech Meetup.
Anthony Foy
(CEO)Investor and Board Director at CloudSigma. Formerly CEO at Qredo, Workshare and SkyDox, as well as Group Managing Director at Interxion.
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