Staff Technical Support Engineer, Kong
Microservice API gateway
Be an early applicant
Microservice API gateway
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To build the nervous system that will safely and reliably connect all of humankind!
Role
Who you are
- You are a voracious learner who loves to dig into technical mysteries and has the creativity to solve complex technical problems
- You can build relationships with like-minded teammates, smart customers, and global partners
- Some of the skills that you will regularly use include: REST and RESTful APIs, Coding skills- (at a minimum, read and troubleshoot code)
- Experience with Unix/Linux is essential
- Containers, cluster deployment and management tools like Docker and Kubernetes
- You know your way around web architectures, including HTTP
- 5+ years of experience in a customer-facing technical role
What the job involves
- You will be working at a hectic and fast-paced Startup as an engineer in the Technical Support Engineering (TSE) team
- This team is responsible for assisting Kong customers in resolving complex technical issues in production and pre-production environments
- You will have the opportunity to work with your teammates and our customers to support many new, leading-edge technologies that solve real challenges
- You will work to provide robust feedback and guidance to our Product and Engineering teams while being a voice for our customers
- You want to make our customers and partners successful while strengthening their relationship with Kong
- You can make a huge impact and have real ownership for the work you do
- Working with top developers from around the world, helping to implement Kong Products and Technologies, including our API Gateway, AI Gateway and ServiceMesh solutions
- Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues
- Creating knowledge articles to complement our documentation and enable customers to understand product use cases better
- Be a driver of innovation within the support team, the company and with our customers, by looking for better ways to do the work we do, improving the tools we use and how we raise the bar on the service we deliver to our Global 5000 customers
Salary benchmarks
Our take
Kong provides a cutting-edge API and service lifecycle management platform tailored for modern architectures, such as microservices, containers, cloud, and serverless environments. With a focus on flexibility, scalability, speed, and performance, Kong allows developers and Global 5000 enterprises to securely connect and orchestrate microservice APIs for today's sophisticated applications.
The core products offered by Kong include Kong, an open-source API and Microservices management solution Galileo, a platform for API analytics and debugging; Gelato, a platform for creating developed portals for PIs and Microservices; and API Marketplace, a hub for discovering and publishing cloud APIs. Additionally, the recent introduction of a new collection of AI plug-ins in Kong Gateway 3.6 enhances the platform's capabilities further, reinforcing its commitment to innovation and advancement.
In pursuit of growth, the company is prioritizing expanding its marketing efforts, bolstering its customer service team, and accelerating product development. By focusing on these key areas, Kong aims to continue providing unparalleled solutions and support to its ever-expanding user base in the rapidly evolving landscape of modern application development.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Nov 2024
$175m
SERIES E
Feb 2021
$100m
SERIES D
Total funding: $344.1m
Company benefits
- Flexible time off: Take time to take care of yourself and the things that matter most
- Stock options: We want you to share in our success. That's why stock options are offered to most Kongers
- U-First Fridays: Get 4 hours a month for continuous learning with a book, podcast, or course of your choice
- Virtual events: Stay connected with Donut chats, trivia, fitness challenges, guided meditations, and more
- Dedicated unplug days: Silence those notifications. Enjoy some well-deserved long weekend where the entire team unplugs
- Home office stipend: Build a home office environment tailored to support your productivity
Company HQ
The East Cut, San Francisco, CA
Leadership
Augusto Marietti
(CEO)Previously founded Mashape API Marketplace. Before Mashape, Augusto was an SF homeless immigrant from Italy.
Janet Phillips
(Vice President of People)Previously Director at SonicWALL for 5 years and Senior Director at Symantec for 7 years.
Marco Palladino
(CTO)Previously co-founded MemboxX, an online service for storing documents and small pieces of personal data.
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