Technical Project Manager/Vendor Risk Management, Narvar
Customer experience platform that helps retailers inspire long-term customer loyalty
Job no longer available
Customer experience platform that helps retailers inspire long-term customer loyalty
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower retailers to engage consumers, optimize operations, and drive business growth through data-driven, personalized post-purchase experiences.
Role
Who you are
- The ideal candidate will have a strong background in compliance project management, with hands-on experience in audit readiness, vendor risk assessment, and customer security questionnaire responses
- Bachelor’s degree required
- 8+ years of Project Management experience within Compliance or similar field (strong understanding of audit related activities preferred)
- Demonstrated success in leading complex implementations in cross-functional, cross-organizational settings
- Familiality with SOC2, HIPAA, GDPR, CCPA, ISO 27001 and ADA desired
- Ability to juggle multiple priorities and consistently meet all deadlines and maintain high quality output while working on multiple projects and/or tasks
- Excellent written and verbal communication skills; able to manage expectations across varied stakeholders
- Experience working in a SaaS or technology company
- Familiarity with compliance tools and platforms (e.g., GRC software, Jira, Confluence)
What the job involves
- We are seeking a proactive and detail-oriented Technical Project Manager to lead and support our compliance initiatives
- This role will work across multiple teams including Legal, Security, IT, Risk, and Product to ensure the organization meets regulatory, contractual, and industry standards
- Lead and manage compliance-related projects from initiation through completion
- Develop and maintain project plans, timelines, and stakeholder communication
- Coordinate with cross-functional teams to ensure timely delivery of compliance tasks and documentation
- Proactively identify and resolve risks and bottlenecks across teams
- Facilitate productive collaboration across diverse stakeholders including Legal, Security, Engineering, and Product
- Serve as a key coordinator for internal and external audits. (SOC2, ISO, HIPAA,GDPR etc)
- Organize and manage audit evidence collection and ensure timely, accurate responses
- Track remediation tasks and follow up on completion
- Support third-party risk management processes including vendor onboarding and periodic reviews
- Collaborate with Procurement, Security, and Legal to evaluate vendor compliance and security postures
- Assess AI vendor risk by evaluating data usage, model transparency, bias mitigation practices, and alignment with relevant AI governance frameworks
- Maintain accurate and current documentation of assessments
- Partner with Sales, Security, and Legal teams to complete customer security and privacy questionnaires (RFPs, DDQs, SIGs)
- Maintain a repository of standardized responses and supporting documentation
- Work with Design, Product, and Engineering to support accessibility assessments and compliance efforts
- Track open accessibility issues and coordinate with relevant teams to drive resolution
- Stay informed of emerging privacy regulations, AI governance, compliance trends, and legal updates (e.g., GDPR, CCPA, ADA, NIST AI RMF etc.)
- Translate legal and regulatory changes into actionable internal initiatives in collaboration with the Legal team
Our take
The process that retailers go through to deliver products to customers is becoming increasingly complicated due to convoluted shipping networks and a global customer base. This means customer experience suffers as retailers must offer an overwhelming range of delivery options. Narvar aims to improve this situation with an integrated delivery and returns platform for retailers, providing analytics on client data to the retailer and optimizes shipping channels for customers.
Narvar is a market leader in this sector, active in almost every country and territory worldwide and having made more than 2B shipments since its founding in 2012. Its post-purchase customer experience platform is used by over 1,500 companies including household name retailers such as Sephora, GAP and Levis, among many others.
Narvar has secured many strategic partnerships such as linking up with Rise.ai, a leading gift card and store credit platform. This allows stores to simplify returns by enabling merchants to issue Rise's store credit as part of the returns process. While Narvar is currently focused on retailers providing shipping solutions for their customers, the company plans to expand to offer a B2B product in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2018
$30m
SERIES C
Jun 2016
$22m
SERIES B
Total funding: $64m
Company benefits
- Grow and thrive: Feel empowered to take responsibility and ownership. Gain valuable mentorship, grow professional, and expand your skill set.
- Recharge and be well: Our benefits are designed with you in mind, offering comprehensive health, vision, and dental plans, generous parental leave, and flexible time off to support your well-being.
- Hybrid work: We consider the San Francisco Bay Area home, but the Narvar family extends across the globe to cities like Atlanta, New York, Bangalore, and London.
- Stay connected: Connect with fellow Narvarians who share your passions -from fitness tips to whisky club and everything in between. Celebrate big wins and everyday moments through regional and global company gatherings.
- Health insurance
Company HQ
Downtown, San Mateo, CA
Leadership
Amit Sharma
(Founder)Amit is a hands-on executive with expertise in multi-channel retail and supply chain operations. They have over 18 years of industry experience and their thought leadership in shipping and delivery is still reverberating through the halls of Apple and Walmart.
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