Partner Operations Manager, Merge
$120-135k
+ Equity Compensation Package
5 days a week in office
Customer-facing integrations & agent tools
Be an early applicant
Customer-facing integrations & agent tools
101-200 employees
Be an early applicant
$120-135k
+ Equity Compensation Package
5 days a week in office
101-200 employees
Company mission
To make secure data access easy.
Role
Who you are
- 3-5+ years of experience in partner operations, technical program management, business operations, or a similar function at a SaaS or infrastructure company
- A track record of building systems and processes that replaced manual work. You should be the kind of person who sees a recurring task and immediately thinks about how to automate or templatize it
- Strong organizational skills with experience managing high volumes of concurrent workstreams across multiple stakeholders without letting things slip
- Comfort working with technical teams and concepts. You do not need to write code, but you should understand APIs, credentials, sandboxes, and integration architectures well enough to triage issues and communicate effectively with engineers
- Experience managing vendor or partner relationships, including contract workflows, stakeholder coordination, and cross-functional escalation paths
- Experience building cross-functional operating processes (intake, prioritization, reporting, and continuous improvement) in a fast-changing environment
- An entrepreneurial mindset. This is a new role at Merge where you will need to define your own workflows, build from scratch, and operate with a high degree of independence
What the job involves
- Merge's integration ecosystem spans 300+ third-party platforms, and every one of those partnerships requires ongoing operational coordination to keep running
- We are looking for a Partner Operations Manager to own the systems, processes, and cross-functional workflows that make this ecosystem work at scale
- You will be the operational backbone of our partnerships function: the person who ensures nothing breaks, nothing stalls, and the team can move from 300 integrations to 500+ without adding complexity
- This is a high-autonomy role where you will build the infrastructure that turns a fast-growing partner network into a repeatable, scalable operation
- This role starts embedded in Partnerships, with a clear path to broaden into Product Ops as we scale our operating cadence, visibility, and cross-functional execution
- Own the operational infrastructure that keeps 300+ integration partnerships running, including credential management, sandbox upkeep, and partner access
- Build and maintain the systems and automations that allow the partnerships team to scale without proportional headcount growth. If something is manual and recurring, your job is to eliminate it
- Serve as the central point of coordination between Merge's engineering, support, customer success, and partner teams, ensuring escalations are routed, tracked, and resolved quickly (clear owners, timelines, and follow-through)
- Drive complex partnership workflows end to end, from contract and NDA cycles through technical onboarding to live production status
- Lead partner API migration projects by managing timelines, dependencies, and communication between Merge engineering and external partner teams
- Own the partnerships operating rhythm (intake, prioritization, weekly status, and retros) to keep work unblocked and stakeholders aligned
- Create and maintain internal documentation and a single source of truth for partner context (status, owners, timelines, credentials), reducing institutional knowledge risk
- Over time, take on broader Product Ops ownership across Product (and partnership-adjacent) work — building operating cadence, improving planning/intake/prioritization, and defining metrics + reporting that increase visibility and execution velocity
Our take
To help B2B companies navigate the increasing number of APIs needed to integrate SaaS product, Merge supplies a unified API. This provides access to dozens of payroll, recruiting, accounting, and HR platforms using a single integration layer. This way, businesses can work with a large number of APIs without compromising on efficiency.
Merge was founded in 2020 and has already built a large client base for itself, including Deed, AngelList, Ramp and Reachdesk. It has also expanded into new areas, providing support for CRM tools, ticketing systems and project management functions. With an impressively escalating annual revenue, and considerable funding at its back, the company continues to build out its product into new verticals.
Steph
Company Specialist at Welcome to the Jungle
Insights
57% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2022
$55m
SERIES B
Nov 2021
$15m
SERIES A
Total funding: $74.5m
Company benefits
- Healthcare
- Unlimited PTO
- Parental Leave
- 401k
Company HQ
SoMa, San Francisco, CA
Leadership
Shensi Ding
(Co-Founder)Studied Computer Science at Columbia before joining Credit Suisse as an Investment Banking Analyst. Previously Chief of Staff at Expanse.
Gil Feig
(Co-Founder)A Columbia graduate who has worked for LinkedIn and Wealthfront as a Software Engineer. Previously Head of Engineering at Canvas.
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