Client Success Associate, Stoxx
Carbon Accounting
$80-90k
+ Bonus & incentive eligibility
Office located in Midtown Manhattan, NY
Investment intelligence solutions
Job no longer available
Investment intelligence solutions
201-500 employees
Job no longer available
$80-90k
+ Bonus & incentive eligibility
Office located in Midtown Manhattan, NY
201-500 employees
Company mission
Qontigo's mission is to partner with investors and wealth managers to optimize their clients’ investment impact.
Role
Who you are
- 1+ years of B2B SaaS implementation/onboarding experience
- Experience training users on software applications
- Skilled in project management and managing internal and external stakeholder needs and expectations
- Consultative and solutions-oriented
- Eager to learn, grow, and make a significant impact
- Bachelor’s degree or relevant professional experience in SaaS implementation
Desirable
- Demonstrated understanding and interest in climate change and a passion for making a difference
- Demonstrated ability to work within an organization to gather data and drive cross-functional collaboration
- Excellent attention to detail and organizational skills, with strong problem-solving, prioritization, and time-management abilities
- Experience in data analytics and visualization
- Excellent oral and written communication, with the ability to develop and foster client and colleague relationships
- Product/project management, market research, trend analysis, technical writing, and presentation skills
- Excellent Excel skills and good working knowledge of all Microsoft Office applications
- Ability to work well in teams in a cross-functional, global, diverse, and multi-cultural environment
- Strong work ethic, self-motivation, and ability to work independently and follow through with minimal supervision
- Personal and business integrity and drive to achieve product and company goals
What the job involves
- As a Client Success Associate, you will build strong relationships, optimize client experiences, manage projects, set client expectations, and identify opportunities to enhance product adoption
- Daily responsibilities include engaging with clients via phone and email, guiding them through onboarding and software implementation
- The role requires a client-first mindset combined with an understanding of process optimization, project planning, and process planning skills
- Join us in shaping the future of corporate climate responsibility, leveraging your experience to empower organizations and drive impactful change
- Manage the kickoff, requirements gathering, process design, training, and successful launch of client projects
- Build and maintain strong relationships with clients, becoming a trusted advisor throughout the implementation process
- Serve as a dedicated project manager for all assigned implementations, keeping internal and external project teams updated on completed tasks and outstanding items
- Facilitate online implementation process meetings
- Deliver tailored implementation experiences based on individual client needs
- Collaborate with our climate team and data engineers to provide subject matter expertise and consult on best practices to help customers track, report, and develop strategies for key environmental, social, and governance (ESG) and sustainability metrics
- Identify customer pain points and connect their needs to product features, emphasizing the value delivered
- Become an expert platform user, effectively communicating product details, use cases, out-of-the-box solutions, and features available to clients
- Collaborate cross functionally with other team members throughout the implementation process
Our take
STOXX, previously Qontigo, was created by capital market giants Deutsche Börse Group in 2019 after its acquisition of stock market indexes STOXX and DAX, as well as portfolio construction and risk analytics company Axioma.
By combining index intelligence with Axioma’s risk analytics, the company’s purpose is to provide hedge fund, wealth, and asset managers with the tools to navigate a quickly shifting marketplace. Although STOXX keeps its customer base under wraps, it claims to work with some of the world’s largest asset management companies and financial institutions.
Considering that Deutsche Börse Group operates the Frankfurt Stock Exchange, it’s no surprise that STOXX is operating in such elite circles. The company has already expanded globally through the US, Europe, Asia, and Oceania, and looks set to keep growing, with a potential IPO looking more and more likely in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (1 round)
Sep 2019
$720m
GROWTH EQUITY VC
Total funding: $720m
Company HQ
Main-Taunus, Eschborn, Germany
Leadership
Sebastian Ceria
(CEO)Previously served as the CEO of Axioma, which they founded and led since 1998. Before this they were an Associate Professor of Decision, Risk and Operations at Columbia Business School.
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