Principal Product Manager, Toast
Toast Web
$146-234k
+ Equity
Point of sale and management system for restaurants
Open for applications
Point of sale and management system for restaurants
1001+ employees
Open for applications
$146-234k
+ Equity
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- You are obsessed about customers and how they work
- You wake up thinking about how to enable our customers to find what they need on the first try
- You understand customer mental models of how they engage with software (search, navigation), and know how to ensure that there is quality and consistency in their overall experience (design system) while still leaving room for flexibility for each individual product team
- You love solving complex problems, looking across experiences, and scaling simplicity for customers and for internal teams
- You are grounded in user feedback, cross-functional partnership, and can translate customer and user needs and product vision into world-class experiences that work at scale
- You have a proven track record of building and shipping user-facing experiences that include elements of search and how users navigate across products
- You understand the power of AI, how design systems work, and how to measure and evaluate the success of cross-cutting experiences like search
- In addition, as part of the team driving consistency and quality of our overall customer experience, you partner with other teams creating platform functionalities to ensure they can be used by all teams
- Experience as a principal product manager, including working on search and design systems
- Experience working on developing and launching products with cross-functional constraints, not just technical constraints
- A proven track record of working collaboratively and effectively with cross-functional teams
- Passion for and knowledge of the role design systems play for R&D teams
- Entrepreneurial mindset and ability to create a compelling product vision
- Take ownership of an existing product, and figuring out how to improve and iterate on it including setting, measuring, and optimizing the right metrics
What the job involves
- As the Product Manager for Toast Web you’ll work closely with a Design lead, Engineering lead, and a team of dedicated engineers to make the customer experience of Toast consistent across products and experiences
- We operate like a small startup with high ambitions and a focus on experimentation, testing, and iteration before scaling our work across Toast
- Our focus is on finding ways to make it easier for our customers to get their work done and easier for our designers and developers to deliver
- Own and drive the roadmap for search and navigation, helping to figure out how we can deliver a consistent, high quality customer experience across products and lines of business
- Work closely with designers and developers to concept, prototype, ship, measure, and improve things like search and how customers find new Toast products
- Work with the design and front-end dev communities to continuously improve the design system, and measure its impact on team productivity and experience quality
- Define and implement the education and governance model for our design system
- Research and get to know customers (internal and external) directly
- Champion customer needs internally by building strong relationships horizontally and vertically within Toast
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company values
- We're one team - There’s no “I” in Toast. The only way we’ll succeed is by solving problems together and sharing lessons along the way. As individuals we own our actions, support and respect each other, and embrace our differences.
- We embrace a hospitality mindset - Empathy is our default. We strive to make everyone – from employees and customers to partners and beyond – feel like they belong. We’re fiercely passionate about our community, and are devoted to their success.
- We're driven by purpose - We deliver results with integrity. Challenging work is rewarding work, and accomplishing our goals requires a mix of grit, resilience, and humor.
- We're always hungry - No problem is too big to solve if we stay hungry for innovation. The bigger the idea, the better.
- We lead with humility - Great ideas come from anywhere or anyone, regardless of tenure, title, or background. We believe your opinion matters, and that open and honest feedback is a gift. Act on it.
Company HQ
Fenway–Kenmore, Boston, MA
Articles
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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