Customer Success Enablement Manager, Leapsome
€50-100k
+ Equity + Bonus
AI-powered HR software and people platform
Be an early applicant
AI-powered HR software and people platform
101-200 employees
Be an early applicant
€50-100k
+ Equity + Bonus
101-200 employees
Company mission
To make work more fulfilling for everyone.
Role
Who you are
- 5+ years in enablement, L&D, CS, Sales, or a mix. What matters is that you've helped commercial teams get better at their jobs
- A hands-on generalist: as comfortable facilitating a workshop as you are joining a client call, learning the product inside out, and coaching someone on how they ran the conversation
- You design learning experiences around the people using them, and you communicate clearly at every level
- Strong end-to-end ownership: you scope, design, execute, and maintain your projects rather than handing them off halfway
- You work with AI tools daily and enjoy redesigning workflows around them, whether that's agent-supported onboarding or turning customer call insights into training content. Comfort with ops and data is part of that
- An entrepreneurial mindset: impact-driven, agile, and unfazed when priorities shift
- Fluent written and verbal English. German is a plus
- Bonus points for HR tech or HR field experience, a solid grasp of the SaaS CS lifecycle, or account management and sales skills of your own
What the job involves
- Join a high-growth SaaS scale-up and shape how our GTM teams learn, ramp, and perform.
- As part of the GTM Enablement team, your main focus will be Customer Success and Account Management: the teams responsible for retention and expansion.
- But enablement at Leapsome is a cross-functional job, so you'll also support Sales and work on initiatives that span the whole GTM org.
- You'll build enablement the way it should work in 2026, with AI at the core of how knowledge gets created, shared, and put into practice.
- Please note this opportunity is a 1-year limited contract
- Develop and run enablement initiatives that make our CS Growth and CS Care teams measurably better at driving renewals and expansion
- Build the structures (and the AI-assisted workflows behind them) that let the team scale: knowledge management, meeting formats, and initiative alignment across the GTM org
- Own onboarding for new CS hires and cut ramp time with structured, AI-supported learning paths
- Get deep into the Leapsome product and coach team members on real client calls, from call prep to feedback afterwards
- Facilitate regular team workshops and trainings, and make sure learnings show up in day-to-day customer work
- Maintain and evolve career development guidelines, skill frameworks, and organizational design across all CS levels and functions
- Own projects that carry the Leapsome culture across GTM teams and locations
- Manage stakeholders across Sales, Product, Marketing, and Ops to align on learning priorities, and jump in on Sales enablement where it moves the needle
Our take
Berlin-founded, New York-based Leapsome is a ‘people enablement’ platform that works to improve employee performance and satisfaction through various methods from feedback and OKRs to employee engagement and corporate learning options.
Recognizing the amount of time a person will spend in a work environment, the company aims to help employees grow and develop in this time, whilst boosting a company’s efficiency and productivity. Over a relatively short time, it has amounted trust and respect within the industry.
The company has now accrued over one thousand customers across Europe, U.S, Asia and Australia, including impressive clients such as Spotify and Mercedes-Benz. Leapsome has also raised considerable funding towards accelerating its US market presence whilst continuing to develop new products and features.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
87% employee growth in 12 months
Company
Funding (1 round)
Mar 2022
$60m
SERIES A
Total funding: $60m
Company benefits
- Stock options: You'll get to own a part of Leapsome via our stock option program.
- Development budget: You'll receive a yearly budget of €2,000 for professional development.
- Flexible schedule: Whenever the role allows, you'll be able to adjust your schedule to your needs.
- Work-life balance: We want you to enjoy yours to the fullest and we respect your time!
- International colleagues: We’re an international team and are happy to support your visa and relocation.
- Team activities & sports: We host regular team events (even remotely), and offer a sports membership.
Company HQ
Midtown South, New York, NY
Leadership
Jenny von Podewils
(Co-Founder & Co-CEO)Previously co-founded udexter and has served as Advisor to the CEO for DIE ZEIT.
Kajetan von Armansperg
(Co-CEO)Previously co-founded Alive and served as Vice President of Product for Zencap.
Salary benchmarks
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