Service Delivery Coordinator, Vero
$21 - $26/hr
Fiber networks providing Internet and data connectivity
Be an early applicant
Fiber networks providing Internet and data connectivity
21-100 employees
Be an early applicant
$21 - $26/hr
21-100 employees
Company mission
To fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist.
Role
Who you are
- 2 years Customer service or equivalent experience in related field
- Strong Communication and Organizational Skills
- Ability to multitask a high level
- Ability to stay focused, be self-motivated and driven
- Ability to work independently without constant supervision
- The primary responsibility is to complete assigned tasks and projects effectively and within deadlines, maintaining the same quality standards as if they were working in an office
- Remote workers must ensure they meet or exceed productivity expectations while balancing the potential challenges of working from home, such as personal distractions or technical issues
What the job involves
- The Service Delivery Coordinator will perform the day-to-day functions associated with order implementation
- Responsible for the administration and coordination of customer orders from order onboarding through installation with frequent customer interaction. Is accountable for individual results and impact on team
- Responsible for onboarding customer orders through scheduling, installation, and completion
- Responsible for both inbound and outbound consistent customer interactions using phone, SMS, and email related to scheduling installs
- Coordinates the creation of work schedules and maintains active work planning through use of company systems and related work tracking methods
- Navigate through multiple systems to track and monitor orders
- Interface with various levels of internal departments, Contractors and other functional groups to ensure orders flow appropriately
- Project coordination with different levels of management
- Regular, consistent, and punctual attendance. Must be able to work variable schedule(s) and overtime as necessary
- Other duties and responsibilities as assigned by Management
- Hours needed:
- 9am-6pm (MST) 8am-5pm (Pacific)
- Required to work Mon- Friday with 1 Saturday a month
Our take
Though fibre optics connectivity is thought to be commonplace, there are still gaps in the network across unserviceable and underserved communities. Vero Networks aims to help these areas through the installation and management of fibre optic-based broadband networks.
Founded by members of UK-based communication group Zayo Group’s leadership team, Vero Networks has grown to work within 171 markets across 19 US states. It works on installation and management across homes, schools, businesses as well as wholesale markets across areas of the US. Its focus on areas that larger networks might overlook adds value to the company and has helped it expand its impressive network.
Growth equity investment from Hamilton Lane and Delta-v Capital will see Vero improve its home network services and dark fibre network solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Paid Medical Plans
- Vision and Dental Plans
- 401k
- Paid Holidays
- Paid Time Off
- Paid FMLA
- Bonus Potential up to 20%
- Salary DOE: $100k -$150k
Company HQ
Downtown, Boulder, CO
Leadership
Jo Real
(Market Development Executive)Previously Vice President at Zayo Group, General Manager at VoicePipe Communications, Senior Product Development at ICG Communications and the Director of Product Management at Touch America.
Gregg Strumberger
(Chief Legal Officer)Previously the General Counsel at Zayo Group, Corporate and Regulatory Counsel at Level 3 Communications, and Associate at Hughes Hubbard & Reed and Swidler & Berlin solicitors.
Greg Friedman
(CFO)Previously the Principal Owner of FW Group, LLC, Exec VP at FW Group, LLC, Wireless Segment Manager at Level 3 Communications and was the Business Development Associate at Zillow.com.
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