Senior Customer Marketing Manager, Semble
£65-75k
Eligible for Semble share options
Cloud-based medical & administration system
Open for applications
Cloud-based medical & administration system
101-200 employees
Open for applications
£65-75k
Eligible for Semble share options
101-200 employees
Company mission
To amplify the impact of healthcare professionals.
Role
Who you are
- Are you looking to impact and be part of something special, such as shaping the future of healthcare? Do you thrive in fast-paced environments, motivated by the opportunity to make a real impact? Have you built strong customer communities and driven engagement strategies that boost loyalty and retention? Sound like you? Keep reading
- Minimum 6-10 years' experience in customer marketing, lifecycle marketing or a related field - ideally in a SaaS or technology environment
- Track record of designing and delivering customer engagement programmes that reduce churn and increase LTV
- Strong communication and content development skills, with the ability to tailor messaging for different audiences
- Analytical mindset comfortable using data to inform strategy and measure impact
- Someone great at getting things done and not afraid to do everything from scratch with strong project management skills
- Creative, proactive, and resourceful with a genuine passion for customer success
- Fluent in English. French a plus but not required
- Healthcare or healthtech background a plus but not required
- Experience with HubSpot, Userflow or Pendo a plus but not required
What the job involves
- Reporting to the VP of Marketing, you’ll be at the heart of our customer marketing strategy, creating, delivering, and optimising programmes that educate, engage, and delight our 1400+ customers
- This is a highly collaborative role, requiring you to work closely with Customer Success, Product, and Sales teams to ensure our customers receive exceptional value at every stage of their journey
- Design and execute customer marketing programmes that drive engagement, retention and advocacy across SMB, mid-market and enterprise customers
- Develop segmented, insight-driven campaigns aimed at preventing churn and increasing customer lifetime value (LTV)
- Create and manage a customer lifecycle communications plan from onboarding and adoption, through to renewal and upsell
- Build and nurture customer communities from scratch, fostering peer-to-peer learning, best practice sharing and advocacy
- Produce compelling customer stories, case studies, and testimonials to showcase value, drive engagement, and support demand generation efforts
- Own customer events from concept to delivery, to deepen relationships and share product innovation including launching a Customer Advisory Board
- Monitor and report on customer marketing KPIs, providing regular insights and recommendations for optimisation
- Stay ahead of industry trends and customer marketing best practices, continuously innovating our approach
- Work closely with Product Marketing to champion the voice of the customer, gathering and analysing feedback to inform marketing, product development, and customer experience improvements
Salary benchmarks
Our take
In healthcare, overloaded systems riddled with room for error are in dire need of an overhaul. Semble (previously Heydoc) is one of the startups stepping in to try and fix the problem. Its integrated clinical system aims to help practices manage patient data and streamline their administration and operations.
Semble is not the only option in the market, but its focus on private hospitals and clinics may well work to its advantage, as many of its competitors primarily target the NHS. The company's cloud-based system aligns the company with the broader trend towards cloud-based operations, another good sign for its future growth.
A well-funded business, Semble has been able to remain at the forefront of innovation through adding automation and most recently, AI to its system. A considerable influx of investment in 2024 will help to consolidate its market position in the UK as well as support the expansion of its newer presence in France.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2024
$15m
SERIES B
Sep 2021
$8.3m
SERIES A
Total funding: $27.5m
Company benefits
- The great feeling coming with knowing you do something that matters: improving healthcare!
- Autonomy and ownership – we’ll set the vision and share the context, then we trust you to run with things – that’s the reason we hire you!
- 36 days holiday a year (including BH), that we will expect you to actually take so you can recharge and rest
- Get the tech you need - You will get the latest MacBook and take your pick across a wide range of equipment to set up your home office ergonomically
- Work alongside an inspiring team – our two founders have started Semble after a successful startup exit, and your future colleagues are all knowledgeable and innovators in their field
- Fantastic office space in Central London, right outside Monument - with a roof terrace, weekly animations, loads of natural light, and cute doggies!
- The usual free bits coming with nice offices (barista coffee, tea, fruits, happy hours and activities...).
- Company Equity - We appreciate and recognise all of our employees’ contributions, so everyone is eligible for Semble share options!
- Comprehensive health & wellbeing support – including private health insurance, and mental health support and free therapy sessions through Oliva.
- Hybrid & flexible work environment – work from anywhere in the UK, with also some flexibility to work across Europe. You decide how much or how little you go to the office
Company values
- Impact - we do work that matters
- Collaboration - we are in it together
- Human touch - we deeply care
Company HQ
Finsbury, London, UK
Articles
Leadership
Christoph Lippuner
(Co-Founder & CEO)Previously Executive Director at J. P. Morgan, before Co-founding and serving as CEO at Orogo.
Mikael Landau
(Co-Founder & CTO)Previously Executive Director at Goldman Sachs, before moving on to Co-found Orogo.
Diversity, Equity & Inclusion at Semble
Yssine Matola (VP of People)
- With 46% women & 54% men, Semble is well-balanced in terms of gender diversity. Women are 1/3 of our Executive team.
- We're about 100 people across Europe, with over 20 different nationalities in the team.
- Our flexible & hybrid ways of working make it easy for anyone with kids, caring responsibilities or furbabies to manage their schedule easily - people decide how much or how little they go to the office.
- Our lovely dog-friendly office in Monument is fully accessible and just a short walk from the tube station.
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