Lead Product Manager, Cleo
New Ventures, User Engagement
$102.5-127.7k
+ Equity
1-2 days a week in office
AI personal finance assistant
Posted today
AI personal finance assistant
201-500 employees
Posted today
$102.5-127.7k
+ Equity
1-2 days a week in office
201-500 employees
Company mission
To help millions of people improve their financial health, and relate to them in a way their banks never could.
Role
Who you are
- Have early-stage (0-1) product experience building interactive consumer products, ideally in voice, gamification, or AI-driven experiences at a start-up or scale-up
- Bring creative thinking to product development, particularly in how to make interactions fun and engaging while addressing real customer needs
- Are comfortable with ambiguity and can prioritize ruthlessly, focusing on impactful outcomes while clearly communicating trade-offs with stakeholders
- Thrive in collaborative environments, working closely with your product squad to co-create innovative solutions
- Are excited about redefining how people relate to their finances, bringing energy, curiosity, and a sense of playfulness to your work
What the job involves
- As the Lead Product Manager focused on User Engagement and Gamification, you’ll drive Cleo’s mission of making finances fun and engaging
- Your initial focus will be on delivering an engaging and retentive voice experience for Cleo’s users
- As well as voice, your role will be responsible for broader initiatives in order to drive user engagement through gamification mechanics and creative, engaging content across Cleo’s offerings
- This is an exciting opportunity to make a meaningful impact by defining how Cleo connects emotionally with its users while embedding fun, playfulness, and creativity into every interaction
- Collaborate with your cross-functional squad to create voice interactions that reflect Cleo’s brand personality, bringing humor, playfulness, and emotional connection to user interactions
- Design and deliver features that leverage Cleo’s AI to provide value while keeping the experience lighthearted and engaging
- Establish success metrics for the voice experience, evaluate its performance, and iterate based on user feedback and insights
- Explore opportunities to build gamification mechanics that make financial management feel rewarding and enjoyable
- Collaborate with content, design, and brand teams to ensure all interactions resonate with Cleo’s unique tone and mission
- Design engaging content loops and features that drive habit formation, encourage repeat use, and build user loyalty
- Continuously measure engagement and retention metrics, iterating and improving mechanics to maximize their impact
Application process
- We aim to move as fast as possible. Usually 2-4 weeks is enough time for us all to get to know each other
- Step 1: An initial 30-45 mins intro phone call with a member of our Talent Team to learn more about your experience and why you want to work at Cleo
- Step 2: A 45 mins interview with the Hiring Manager to dive deeper into your approach to building successful products
- Step 3: A live product case study interview with one of our Product Leads and Lead Product Designers
- Step 4: A final 45 minutes values interview with cross-functional peers from our User Experience, Data, Engineering, or commercial teams
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
43% female employees
24% employee growth in 12 months
Company
Employee endorsements
Nice people
"Cleople are unmatched. The vibes, the energy, the friendships. I genuinely love my colleagues and have developed real-life friendships. I don't know..."
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- 25 days of Annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
- 401k matching in the US and 6% employer-matched pension in the UK
- Online courses, £150 annual budget & internal training to level up your skills
- Regular socials and activities, online and in-person
- Online mental health support via Spill
- 1 month paid sabbatical after every 4 years with Cleo
- OpenAI Plus subscription
- Electric vehicle salary sacrifice scheme and cycle-to-work scheme
- Life assurance and income protection via AIG
- Medical insurance via Axa and Healthcare cash plan via Medicash
- Performance reviews every 8 months. Generous pay increases for high performers and high-growth team members. Equity top-ups for team members getting promoted
Company values
- Make it Happen
- Learn at Speed
- Bring Good Vibes
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(CEO)Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
People progressing
Joined Cleo straight from Makers Academy in 2018, and became Technical Lead in 2021.
Diversity, Equity & Inclusion at Cleo
Annie Jackson (Head of Talent )
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
- Check out our 2022 Diversity and Inclusion report, here: https://web.meetcleo.com/blog/cleo-diversity-equity-and-inclusion-report-2022
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