Customer Success Engineer, Zipline
+ Stock Options
Communications and task management solution
Be an early applicant
Communications and task management solution
101-200 employees
Be an early applicant
+ Stock Options
101-200 employees
Company mission
To transform how retail operates by making it easier for employees to do their jobs.
Role
Who you are
- If you are an empathetic, technically skilled problem solver with a knack for digging to the root of problems, offering solutions, and working with many cross functional partners, then you are what we’re looking for!
- 1-3 years of professional work experience or equivalent working with Ruby on Rails, Web Services, API (RESTful), and IP based protocols
- 1-3 years of professional work experience or equivalent working with PostgreSQL/MySQL, or similar database systems
- 1-3 years of professional work experience or equivalent working with large scale Ruby on Rails applications
- 1-3 years experience working with different operating systems including Windows and Mac OS (specifically linux/bash)
- Strong troubleshooting/debugging skills and a real passion for problem-solving
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Incredibly organized, detail-oriented and able to prioritize tasks, with exceptional critical-thinking and troubleshooting skills
- 1-3 years of professional work experience or equivalent working with systems architecture, database design, and the Ruby language
What the job involves
- At Zipline, our Customer Success Engineers help improve the lives of our customers by supporting our front-line Support team (Tier 1 and 2) and our Account Managers
- We’re hiring a Customer Support Engineer who wants to help us continue to deliver the responsive, friendly, first-class customer service that our customers love and appreciate!
- Support our frontline Customer Support (Tier 1 and 2) team and Account managers with technical solutions to customer issues that get escalated due to level of complexity or customization of requests
- Take the lead on identifying and escalating issues across multiple business units within the Retail Zipline organization (e.g. Account Management, Customer Success, Engineering, Product Management, etc.)
- Provide solutions to customer issues by developing custom scripts (in Ruby) and processes to ensure data integrity
- Proactively take on challenges, research information, troubleshoot problems, and creatively deliver results that scale
- Help create and maintain internal documentation and knowledge repositories
- Develop troubleshooting tips and tools to use in the diagnosis
- Identify manual repetitive tasks and processes that can be automated
Our take
Zipline is a communication and task management platform that helps business HQs across a range of industries to communicate with their field teams. In the modern digitizing landscape, its tools empower staff to increase productivity and boost morale by providing agile communication and engagement solutions, granting the ability to relay true and timely information where it needs to be.
The platform ensures that all communication channels are simplified into a single system. This means employees don't have to coordinate information from different sources - avoiding the loss of, or failure to prioritize, crucial information.
Zipline counts a host of national chains amongst its client base, including Sephora, L.L.Bean, Gap, Hy-Vee, Lush Cosmetics, TOMS and Torrid. As the first solution on the market to combine communication and task management, the company cemented itself as a must-have tool for many businesses, and continues to add more and more different industries to the list of those it serves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2021
$30m
SERIES B
May 2019
$9.6m
SERIES A
Total funding: $39.6m
Company benefits
- Dental and vision plans
- Wellness allowance
- 401k plan
- Computer accessories and office set up
- Education stipends
- Work from home opportunities
- Health insurance
Company values
- Empathy - We know the retail communications struggle inside and out. We feel the frustration of being buried under a barrage of messaging and we are here to alleviate it by putting tools into the hands of those who need them most
- Education - We believe that knowledge can transform an industry. We embrace learning at every turn, sharing best practices with customers, educating the market on what’s possible and gaining deep understanding of every user’s situation
- Trust - We’re a partner, not a vendor. We’re in this with our customers, listening first and then providing the support they need. We’re transparent, reliable and build a culture where everyone is treated with respect
- Action - We balance careful evaluation with decisiveness to make the most informed decisions quickly and stay ahead of the curve. We may not all agree 100% of the time, but we all agree this is the most advantageous way to move the business forward
Company HQ
Outer Sunset, San Francisco, CA
Articles
Leadership
Jeremy Baker
(Co-Founder)Experienced Founder and Software Developer, having set up MightyHive and worked at Yahoo! as a Senior Prototyper.
Melissa Wong
(CEO & Co-Founder)Previously worked for 3 years at Horn Group, holding various Sales and Account Management roles. Prior to that, she managed Corporate Communications at Old Navy.
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