Senior Client Delivery Lead, Kraken.tech
Data
$130-200k
Plus equity
More information about location
3+ days a week in office
End-to-end, AI powered operating system for utilities
Be an early applicant
End-to-end, AI powered operating system for utilities
1001+ employees
Be an early applicant
$130-200k
Plus equity
More information about location
3+ days a week in office
1001+ employees
Company mission
To make a big green dent in the universe by helping utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition.
Role
Who you are
- We’re looking for a brilliant Senior Client Delivery Lead with experience in data and a track record of supporting their own or others’ data teams - ideally in the energy sector
- This is a great role for someone who loves data, loves working with clients, and loves collaborating
- We are a flat and agile organisation and plan to remain this way. We are looking for a hands-on Senior Client Delivery Leads that can support both directly and indirectly - sometimes jumping in and writing queries or solving data challenges and other times advising or up-skilling both clients and colleagues
- The Client Delivery Lead has to really understand how Kraken works, understand problems or requests raised by the client and refine solutions in the best way to leverage existing and new capability
- We are looking for open minded individuals who are comfortable with ambiguity and an ever changing environment
- To thrive here you must be a self-starter and willing to roll your sleeves up to solve any problem, constantly flexing outside of your typical job role to drive progress for our clients and organisation
- You must be committed to the Kraken way of delivering tech based on simplicity, client benefit and efficiency while bringing stakeholders through a journey of change
- You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client
- Experience in a regulated utilities environment
- We will be launching a new office and will need you to be onsite 3+ days a week. There will also be travel to client sites across the country at regular intervals
- Experience working with data and data teams, for example as a data analyst, data scientist, analytics engineer, data consultant or similar
- Strong familiarity with modern data practices and tools
- Strong facility with SQL and modern BI tools
- Strong agile delivery experience skills
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Patience – our clients are undergoing huge transformations that take time and require our understanding
- Experience leading data teams or mentoring others
- Consulting experience a plus
- Technical mindset, experience in the energy supply sector and with customer journeys
- Degree qualified equivalent, with strong client delivery and/or product ownership experience
- Experience in client facing roles and stakeholder management
- Experience in managing technical product or projects
- Exceptional interpersonal skills
- Proficient in tools such as miro and office suite
- Passionate about leading, motivating and developing others
- Passionate about helping customers (without them, we don’t exist)
- Passionate about technology (we are a tech business disrupting energy)
- Committed to sustainability (we are all about speeding up the shift to a more sustainable world)
- Open minded, flexible and adaptable (we are constantly growing, changing and evolving)
- Confident in decision making
- Supportive
- Approachable
- Inclusive
- Resilient, working well under pressure
What the job involves
- You’ll help clients transition to using Kraken data, transform their internal data capabilities in service of larger business transformation, and shape our data product roadmap based on real-world needs
- You’ll work directly with the client, and across Kraken teams, to enable the client to build impactful reporting, answer data questions, and advise on building transformative data capabilities
- This person will play a critical role in ensuring the clients’ reporting and analytics transition to Kraken goes smoothly - and ensuring that clients build the transformative data capabilities needed to get full value from Kraken data and power aspirational business goals
- You will be joining the client delivery team with Kraken working to support North American clients through their technology transformation journeys, supporting new and long term migration projects
- They will bring technology, people and processes together to innovate improvements for our clients
- You will also support the client in adapting to ways of working that are aligned to Kraken’s development style
- You will work closely with Kraken’s product managers and developers to request development needs and act as a link to the client
- Guide clients in transitioning foundational reporting to Kraken, through hands-on support, working sessions, and trainings
- Support clients in developing their internal data capabilities, both directly and in collaboration with Kraken partners
- Identify client data needs and priorities to inform the data product roadmap
- Partner with engineering to deliver new data features and requirements aligned to client use cases
- Train Kraken’s broader client delivery team on the skills to support client data questions and needs in their respective domains
- Ensure we are constantly reviewing and adapting to customer and business needs
- Potential to build a small, regional team to further scale work
- This is a hands-on, individual contributor position
Our take
Kraken is an AI-powered platform for utilities, helping energy, water, and telecom companies automate their operations and improve customer service. Its an end-to-end solution making it easier for utilities to improve and cut costs while also enhancing their service quality.
Its success speaks for itself too, with clients like EDF, Tokyo Gas, and Octopus Energy. With over 60M customer accounts managed across 30 countries, Kraken is making waves by reducing operational costs by 40%, proving its ability to deliver results.
Most recently, the company acquired Jedlix, a leader in smart EV charging. This deal expands Kraken's ability to offer smarter, greener charging solutions and is a sure way for the company to see even more success as it continues to scale globally.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
17 people
Nina Möger, Transformation Director
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2019
$0.2m
GRANT
Dec 2017
$7.6m
SERIES A
Total funding: $8.8m
Company benefits
- Equity option scheme: Everyone who works at Kraken owns a part of the business with shares in the Octopus Energy Group. So as the company grows we all benefit
- Holidays: We don't count your holiday days. We trust everyone to work hard and take as much time off as they need
- Flexible working: We're happy for you to work in a way that's best for you. Need to pick the kids up from school or work from home? That's not a problem. It's important to us that everyone has a positive work-life balance
- Free breakfast: Our offices are always stocked with fresh fruit, breakfast, snacks, great coffee and soft drinks. Weekly on a Friday we all get together (including virtually) for company updates and drinks
- For parents: We can arrange access to tax free childcare, as well as maternity and paternity pay
- Team events and activities: Participate in team events and cohesion activities to build stronger connections
Company values
- Freedom & Responsibility
- Get Sh*t Done
- Customer Obsessed
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Amir Orad
(CEO)Amir joined Kraken in 2024 as CEO. Prior to this, they were the CEO and Chairman at Sisense for over 8 years. They also worked at NICE Actimize for over 7 years, serving as the CEO for 4.
James Eddison
(Co-Founder & CTO)Experienced CTO having previously served at Tangent Comminutions, Tangent Labs, and Clairpoint.
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