Claims & Risk Analyst, HelloFresh
$63-81k
Salary is dependent on location
2-5 days a week in office
Recipe box subscription service
Job no longer available
Recipe box subscription service
1001+ employees
Job no longer available
$63-81k
Salary is dependent on location
2-5 days a week in office
1001+ employees
Company mission
HelloFresh is on a mission to change the way people eat, forever! They're collectively disrupting the food supply chain and the multi-trillion-dollar food tech industry.
Role
Who you are
- 2–3 years experience with workers' compensation claims, either as a claims adjuster or through direct involvement of an employer's Workers' Compensation program within a risk management function
- Bachelor’s degree preferred; will consider high school diploma with 2+ years of experience listed above
- ARM, CPCU, CRM, AIC or other risk/insurance designations preferred but not required
- Strong Excel and data analysis capabilities; Power BI and/or RMIS experience is a plus
- A proactive and self-motivated mindset and are highly responsive to meeting the needs of our internal and external customer
- Ability to work both independently and collaboratively in a team environment, while effectively prioritizing tasks and managing time
- Ability to adapt to changing business needs, with a flexible approach to shifting priorities, processes, and responsibilities
What the job involves
- HelloFresh is seeking a Claims & Risk Analyst to join our team!
- As a Claims & Risk Analyst, you will support day-to-day operations across claims management, reporting, and insurance program administration
- This role is primarily focused on supporting our Workers' Compensation program, while also assisting with a smaller portfolio of general liability, property, subrogation (recovery), and commercial auto claims as needed
- You will play a key role in ensuring claims are managed efficiently from intake through resolution by supporting claim intake, tracking, reporting, and timely claim processing
- You'll maintain accurate claims data and dashboards while coordinating with internal stakeholders, third-party administrators (TPAs), carriers, and brokers to help drive claims toward successful resolution
- This position offers the opportunity to gain broad exposure across corporate risk management, including claims oversight, data analytics, return-to-work programs, insurance renewals, and continuous process improvement
- Manage claim intake end-to-end, including FNOL processing, initial review, severity assignment, and escalation identification
- Monitor and support claims throughout the lifecycle by handling routine follow-ups, identifying aging or high-risk claims, and coordinating with adjusters to ensure timely progression
- Prepare and support bi-weekly claim reviews, including compiling data, tracking action items, and maintaining TPA performance metrics
- Build, maintain, and validate dashboards and reports across claims, trends, KPIs, and loss data to ensure accuracy and consistency
- Analyze claims data to identify trends, emerging risks, and recurring root causes, and partner with internal stakeholders to support action planning
- Track Return-to-Work progression for injured workers, and compliance-related data, including audit support and timely updates across systems
- Track and support subrogation and recovery efforts, including follow-ups on outstanding items and documentation
- Assist with insurance program administration, including exposure data collection, renewal support, and submission preparation
- Review claim files and collaborate with TPAs on reserve adequacy and claim strategy
- Partner cross-functionally to gather required documentation and support efficient claim processing
- Participate in regular calls with carriers, brokers, and TPAs to support claim oversight and program execution
- Support additional risk management and claims-related tasks as needed
Our take
The food space has seen significant disruption in the last few years, whether it's the rapid expansion of takeaway delivery, online groceries or meal boxes. Consumer tastes are changing and there has been lots of innovation to try and get quality food in front of people more easily. HelloFresh is one of the drivers of that trend.
On the back of a boom in subscriptions during the pandemic, HelloFresh secured its place in the new food market. However, the cost-of-living crisis has meant that the company and its peers have faced dwindling subscriptions, resulting in layoffs and a need to refocus towards a more sustainable future for the business.
That said, HelloFresh still benefits from being a leader in the sector and from its B Corporation status - properties that mean it remains a top option for consumers who want to try meal kits. Only time will tell if the company can sustain its success moving forwards, at a time when its product, however enticing, is becoming less affordable for the general public.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
39% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2016
$97.1m
SERIES G
Sep 2015
$96.7m
SERIES F
Total funding: $405.1m
Company values
- Speed & Agility
- Relentless Prioritisation
- Egoless Environment
- Learning Never Stops
- Data Drivenness
- Customer Centricity
- Long Term Orientation
Company HQ
London, UK
Articles
Leadership
Dominik S. Richter
(CEO)Started his career at Goldman Sachs after graduating from WHU and LSE.
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